Reimagining the contact center in the times of COVID-19

With the COVID-19 outbreak spreading at an unprecedented rate, contact centers need to act quick. In order to do that, they need a platform that is quick to launch, provides digital channel availability, conversational workflow designs, and custom integration options. HCLTech continues to serve enterprises by establishing business continuity in this dynamic environment through the Rapid Response Contact Center solution, helping enterprises set up AI-driven helpdesk solutions in a matter of hours.

HCLTech’s Rapid Response Helpdesk solution allows enterprises to establish and integrate these features in a short lead time of 2-3 days. The setup also allows enterprises to host inbound, blended chat, and outbound call termination across the globe with 24x7 support.

Business Continuity Management for a large European networking and telecommunications multinational during COVID-19 lockdown

HCLTech team demonstrated an unflinching sense of ownership and commitment to meet end-customer commitments while handling the lockdown situation during COVID-19 pandemic. The team adhered to the customer’s monthly release cycle by implementing the Business Continuity Plan proactively and effectively. The leadership ensured smooth WFH and productivity management through effective communication and by following the best practices for enabling digital workplace for 100% of the team. A strong communication and business continuity plan were already in place as early as second week of March 2020. Not only was the entire team enabled with the necessary hardware support to work from home during the lockdown, physical dependencies in oce/ lab hardware were also managed well with the necessary human intervention on need basis.

At the organization level, HCLTech provides a 24 x 7 COVID-19 Helpline and ensures to cascade all the necessary support for employee safety and remote working. Regular updates on WFH governance and directions from senior management also come handy while working remotely. Read more to know how the team ensured seamless operations to enable development and maintenance of the client’s wireless products amidst the ongoing pandemic.

Supporting and reinventing your business even during the crisis

The COVID-19 pandemic has hit the global economy, and many businesses across the world are struggling to cope with the disruptions. The challenges are complicated by uncertainties about the progress of the crisis and the social, political, and fiscal actions that it will drive. With the impact evolving rapidly, we need to find new ways to connect people, systems, and operations.

From supporting remote collaboration and helping build low code apps to providing a suite of application security testing tools and enterprise eCommerce platform, HCLTech Software solutions are built to help customers and businesses stay up and running – and booming in the future.

COVID-19: SAP Solutions

The SAP solutions landscape is changing, and enterprises will need to evolve to stay competitive. HCLTech has been a global strategic partner to SAP for over 18 years. We are uniquely positioned to provide SAP-run enterprises an advantage by using a braided approach to integrate the latest digital technologies for amplifying investment in SAP-based solutions.
The COVID-19 pandemic has disrupted industries across the globe. HCLTech’s topmost priority is to ensure business continuity, which calls for rapid and well thought of offerings. Explore our exciting SAP partnership for industry and product solutions.

Accelerate your response to COVID19 with HCLTech’s Hybrid Cloud Services

Given how rapidly the COVID-19 situation is changing, businesses and users are leveraging hybrid cloud services, more than ever before, to stay connected and engaged to get work done. Amid this global crisis, HCLTech is here to support the increased stress on your cloud infrastructure due to the scaled-up efforts required to manage and sustain the present working conditions as well as plan for future disruptions.

Digital Acceleration during COVID19 through Virtual Distributed Agile

With COVID-19 pandemic disrupting our established and entrenched ways of working enterprises have been forced to operate with a largely remote workforce and business partners, setting the stage for a future of permanent remote collaboration. To help organizations thrive during this paradigm shift, we recently launched our Virtual Distributed Agile Framework. It is a unique, industry-leading framework capable of helping large enterprises minimize disruptions and establish business continuity. It ensures accelerated digital transformation as per all key Distributed Agile parameters – rapid decision making, collaborative approach, close knit teams, and fast execution.

Turning Predicament into Possibilities with IoT

COVID-19 is a global pandemic that has brought the world to a standstill. Organizations across the globe are unlearning conventional ways of working and are gearing up to translate uncertainties into unique growth opportunities.

At IoT WoRKS^TM, we stand committed to our clients across industries, including healthcare, manufacturing, energy and utilities, oil & gas, retail, travel transport and logistics and consumer goods. Our COVID-19 aligned solutions can help create a direct positive impact on not only the immediate challenges but also future-proof the industry from similar crises. Know more about our offerings.

Remotely deploy zero-contact, smart workforce

While several businesses have consciously taken the decision to revise their workplace models, the E&U and O&G industries must work overtime to ensure the power needs of communities are met 24 x 7, uninterrupted.

IoT WoRKS^TM has crafted solutions aimed at enabling these industries to tide over the planned reduction in deployable resources using Augmented Reality technology, while safely monitoring on-field workforce in real-time through sensor based wearable devices.

Know more about our offerings - AR-Assisted Field Services solution, Worker Safety solution and Live Social-Distancing Monitoring (LSDM) solution.

Smartly secure your zero-contact premises

The extremely potent and contagious COVID-19 can spread unchecked if social distancing measures are not strictly implemented. While most businesses have been forced to shut down, the essentials services would need to successfully implement social distancing at their premises to stem the spread of the virus.

This needs round-the-clock, live monitoring of people’s movement in-premise to ensure adherence to these norms. With strict data privacy laws in play, organizations must be careful to not infringe upon end-user privacy. LSDM solution enables businesses to automate social distancing – thus reimagining zero-contact premises, helping restore business continuity and ensuring real-time monitoring and maintenance of people and workforce safety

Know more about our offering - Live Social-Distancing Monitoring (LSDM) solution.

Go completely remote with your clinical trials

As COVID-19 brings in its wake country-wide lockdowns and supply chain disruptions, the life sciences and healthcare industry is struggling to find a cure for its severely affected ongoing clinical trials.

Continuity and integrity of insights collected from clinical trials assume massive importance in deciding outcomes. These expensive trials require constant patient-physician interaction as the effects of these drugs on patients are closely monitored throughout the study period. DCT reimagines the clinical trials framework and makes patient-enrolment, real-time collection, operational monitoring, analysis of insights, and patient-physician interaction possible amid the COVID-19 restrictions.

Know more about our offerings – Decentralized Clinical Trials (DCT) solution and Live Social-Distancing Monitoring (LSDM) solution.

Remote operations with resource optimization

Organizations across the world have put the safety of consumer and workforce health at the forefront, but business as usual (BAU) remains a challenge amidst this crisis. The manufacturing industry grapples with hampered on-ground operations with reduced workforce and supply chain disruption, thus affecting the overall functioning and efficiency.

The existing technology solutions need to be repurposed in this hour and is inevitable to business contingency plans. Know more about our offerings - AR-Assisted support for manufacturing operations, Real-time Manufacturing Insights (RMI) solution and Live Social-Distancing Monitoring (LSDM) solution.

Empowering Enterprises with Secure Remote Workplaces

The COVID-19 pandemic has changed the way we think about business as usual. One of the most glaring challenges ever faced by humanity has also pushed us to re-look our ways of working from a fresh perspective. While necessary and important in these difficult times, working from home creates an attractive proposition for attackers who are taking advantage of workers being comfortable in their homes.

As work from home became the new normal, ensuring optimal business continuity with minimal service disruptions and scaled security measures are critical.

HCLTech offerings can help protect the safety and security of remote workforce, the data & technology they need to work from home. Solutions showcased on this microsite, where, each solution comes with a unique set of value propositions that can be customized to your requirements and are easily deployable.

Is ‘Remote’ Breaking Agile?

There’s no doubt, the COVID-19 lockdown has likely turned your life upside down. But as an agile practitioner, you have the open mindset needed to quickly adjust and continue to move your work forward. But it’s not always easy, and aligning with some coaching helps us all collaborate and create a better environment for all of us.