Overview

The COVID-19 pandemic has disrupted life and businesses across the globe. Amid this crisis, enterprises need to revamp their strategy toward remote means of working and collaboration. HCL Technologies is armed and ready to tackle this precarious situation—using agility, speed, and innovation to address business continuity to serve customers while enabling and safeguarding the interests of its employees.

We stand together with our clients and partners to equip and enable business normalcy. Learn how we are taking a united stand against the COVID-19 pandemic, focusing on:

Humanity

In the wake of the COVID-19 outbreak, we are witnessing a global challenge disrupting every aspect of the world as we know it. At HCL Technologies, we believe it is time for humanity to be at the forefront.

#TakeCareHCL

In the COVID-19 crisis, our foremost priority is for our tireless, dedicated employees whose safety is paramount.

Maintaining business normalcy

We have led the way for a location-agnostic work approach with our clients via digital workplace services, collaboration platforms, and cloud infrastructure, among others. In this unprecedented situation, we reaffirm our partners’ trust in us.

Technology innovation

The COVID-19 pandemic has brought upon uncertainty worldwide, demanding ingenuous innovation to propel us forward and beyond. Explore how HCL Technologies is implementing new-age practices.

COMBATING COVID-19 FOR A BETTER TOMORROW

HCL Solutions | Blogs | POVs

Making work easy and flexible with fluidic collaboration
Remote work before and during COVID-19
Blog

Remote work before and during COVID-19

The COVID-19 crisis has accelerated the push toward remote working and collaboration at a very short notice. However, remote work was on the rise before the crisis, with a 91% rise in U.S. jobs over the last decade. The change we are witnessing today is immediate and coerced, leading to a slew of challenges for enterprises. However, by becoming a Fluid Enterprise, businesses can ensure mitigation of disruption, escalating costs, and business risk while protecting their people and customers’ interests. Read the blog post to learn more.

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Importance of Digital Workplace Amid COVID-19 Pandemic
Solution

Importance of Digital Workplace Amid COVID-19 Pandemic

The global COVID-19 pandemic has affected all spheres of human life - physical, emotional, and economic. The situation has forced businesses to embrace remote working, as a measure to safeguard people and mitigate several challenges. But, organizations are grappling with not one, but a series of challenges like maintaining productivity, collaboration, security and delivering a seamless experience to the end-users while working remotely.

This microsite is a response from the experts of HCL Digital Workplace Business to address the challenges faced by enterprises in the current scenario and help them adapt swiftly to remote working to combat the current situation while retaining productivity and experience. It provides solutions to minimize business disruption. The POV includes HCL Fluid Workplace solutions that can help retain productivity, deliver equitable experience and enable social distancing during the time of crisis.

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Suddenly Remote – Strategies for Agile teams
Webinar

Suddenly Remote – Strategies for Agile teams

Since the beginning, agile has stressed the need for co-located teams. However, that isn’t always practical, and sometimes—especially when faced with a global pandemic like COVID-19—it’s impossible. So what are the best practices if you suddenly find yourself working remotely? This panel of agile consultants from Enterprise Studio explores Remote Meeting Facilitation, Remote Quarterly / PI Planning, Delivering Remote Training, Remote Scrum Ceremonies, Remote Retros, and more. Listen to the replay here.

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IT in the Time of COVID-19
Blog

IT in the Time of COVID-19

Holding the world together while keeping IT ready-to-run in a post COVID-19 world

The most essential threats that a pandemic like COVID 19 presents to our way of life and work are:

  • Misinformation leading to social panic and related paranoia
  • Costly disruptions to trade and economies
  • Radical changes in our ability to operate as organizations and communities at a human level
  • Devaluation of traditional success measures leading to a vacuum for measuring steady progress
  • A knee-jerk backlash from parochially invested global power centres forcing the world back to a track of ignorance of the threats presented by such global disruptions and refusing to learn from them

From an IT solutions standpoint, some of the above have demonstrated an unprecedented level of challenge in our ability to adapt to cataclysmic times with ready-to-go solutions.

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Navigating the aftermath of COVID-19 with DRYiCE Software
Solution

Navigating the aftermath of COVID-19 with DRYiCE Software

We realize that while the impact of the pandemic is being felt around the world, it is also paving a path for a New Normal.

The AI Ops-powered innovations at DRYiCE Software can help enterprises in the post-pandemic world by seamlessly transitioning to this New Normal. AI Ops will help rescue businesses from COVID-19 disruptions through intelligent automation. 2020 looks to be the year when Artificial Intelligence (AI) is no longer optional and IT Leaders will have to take AI seriously and vouch for its use in IT Operations. Explore the ways we can help and deliver value to your enterprise.

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Work from Home: Accomplishing Sales During a Global Pandemic
Blog

Work from Home: Accomplishing Sales During a Global Pandemic

The global pandemic caused by COVID-19 or the coronavirus as it is commonly known, has immensely disrupted lives and livelihoods. Governments and advisory bodies from across the world are taking requisite measures to contain the contagion and mitigate its far-reaching effects. As a result, organizations have been directed to move to the ‘work from home’ model, allowing employees to operate from the safety and confines of their homes to contain the spread of the virus. With the evolution of various technologies and businesses expanding their operations, remote working has only grown in scale and scope. This disruption will most certainly help organizations level up if they learn from the challenges, optimize digital platforms and tools, and put in place a robust, all-weather process to drive seamless operations. Read this blog to know more.https://www.hcltech.com/blogs/work-home-accomplishing-sales-during-global-pandemic

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Intelligent Automation in the Battle Against COVID-19
Blog

Anoop: Intelligent Automation in the Battle Against COVID-19 and Securing Business Continuity for the Future

During times of crisis, it’s important that every essential workload that can be automated, must be automated. With automation, this becomes the norm under which organizations are structured. As processes evolve, intelligent automation will take the form of “digitalCOLLEAGUE”, whose core mantra is to empower the human potential and to remove operational complexity. In the rapidly emerging era of uncertainty and volatility of business operations, the role of the “digital colleague” is to support human ideas while reducing human effort. Our current cadre of “digitalCOLLEAGUEs” are designed to work alongside the human workforce and take on the form of chatbots, intelligent analytics for next best action solutions, robotic process automation, and insight-driven dashboards for business intelligence, outcomes, and operational metrics. In the upcoming time, these “digitalCOLLEAGUEs” will prove instrumental in enabling their human counterparts to achieve higher productivity, make insights-based decisions, and raise their innovation quotient.

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Support for business continuity with industrial-strength crisis-time services
Remote proctoring - HCL enabling distance assessment
Solution

Remote proctoring - HCL enabling distance assessment

In the education industry, enabling distance education and remote evaluation has become the need of the hour to address the COVID-19 pandemic. Even otherwise, high human dependency, questionable test integrity, and a candidate’s performance deterrents add to the challenges that stress manual report proctoring. Not anymore. HCL’s cutting edge technology for seamless surveillance and control can maximize your global influence in distance learning. Our remote proctoring solutions offer high security, safe storage of student data, and the convenience of effective remote assessment using Artificial Intelligence (AI). The solution captures multiple levels of unfair means control triggers, based on the risk and enrolment for an examination. This technology can detect any incidence of malpractice to alert the remote proctor. Business rules such as sound, adverse movements, eye movement, instances of the missing face from the frame, and background activity can be configured based on individual requirements. HCL brings in the next-gen education experience with an automated remote proctor.

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Collaboration (UCaaS) during COVID 19
Blog

An alternative imagined order – Collaboration (UCaaS) during COVID 19

The COVID-19 outbreak has thrown all existing plans of business collaboration out of the window. In order to ensure business continuity caters to customers’ core needs while protecting the workforce, we need an alternative imagined order of collaboration. A holistic strategy that adapts to the present and meets every possible business requirement. This blog post enlists crucial points that every business needs to factor in for an alternative order of virtual collaboration, including the adoption of cloud-based UCaaS platforms, which has seen worldwide traction through some major OEMs.

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Information and Communication Technology (ICT) in the light of CoviD
Blog

Information and Communication Technology (ICT) in the light of CoviD

The current COVIDsituation has popped up as an unprecedented challenge in front of all humankind as different sectors, communities and individuals look to mitigate the risks associated with it at each level. The impact is felt everywhere. ICT has emerged as one of the key sectors that is helping navigate this situation as well as at the same time. There is no denying of the fact that sectors will undergo a negative impact on their overall revenues, sales, supply chain and operations before they can bounce back from this new normal. ICT itself will continue to evolve in terms of solutions, processes and according to the renewed needs of the organizations and customers.

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Reimagining the contact center in the times of COVID-19
Solution

Reimagining the contact center in the times of COVID-19

With the COVID-19 outbreak spreading at an unprecedented rate, contact centers need to act quick. In order to do that, they need a platform that is quick to launch, provides digital channel availability, conversational workflow designs, and custom integration options. HCL continues to serve enterprises by establishing business continuity in this dynamic environment through the Rapid Response Contact Center solution, helping enterprises set up AI-driven helpdesk solutions in a matter of hours.

HCL’s Rapid Response Helpdesk solution allows enterprises to establish and integrate these features in a short lead time of 2-3 days. The setup also allows enterprises to host inbound, blended chat, and outbound call termination across the globe with 24x7 support.

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Pandemic-proof: Building a Crisis-resistant Organizational Culture and Technology Core
Blog

Pandemic-proof: Building a Crisis-resistant Organizational Culture and Technology Core

The COVID-19 pandemic has made digital transformation an organizational focus overnight. As the implementation of remote access infrastructures gain prominence, it is important to note that unprepared businesses of all sizes are susceptible to disruptions caused by such global crises. Hence, to put a pandemic-proof business continuity model in place, organizations need to focus on two key elements– technology and organizational culture. An agile approach to organizational culture with the right technology stack will allow enterprises to quickly adapt to their business requirements. Read more on how these two building blocks can form the best approach for businesses today.

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Smart and Integrated Enterprises: The New World Order
Blog

Smart and Integrated Enterprises: The New World Order

The COVID-19 pandemic has necessitated a fundamental change to the existing order. This new world order would consist of a new business reality where enterprises, operations, and people would be far more integrated than ever before, with the help of cloud and digital technologies as well as artificial intelligence and machine learning.

By using these technologies, certain businesses can integrate their operations and bring critical information from diverse systems to enable organization-wide insights for enhanced decision-making. These are Smart Integrated Enterprises. Read the blog to find out how Smart Integrated Enterprises can mitigate the risks of a post-COVID-19 world.

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Artificial Intelligence driving change: A COVID-19 perspective
Blog

Artificial Intelligence driving change: A COVID-19 perspective

COVID-19 is a humanitarian and societal crisis of unprecedented speed and scale. It has both immediate and long-lasting implications for how people work and engage. For business leaders, ensuring the safety and health of their workforce is undoubtedly the topmost priority. But what comes next? Are there technologies that can help them overcome the severe business challenges of this unprecedented crisis? Are there things they can do better? Find out answers to these questions and more in this blog by Kalyan Kumar, CVP & CTO IT Services, HCL Technologies wherein he delineates how AI enables a highly extendable workplace environment that allows organizations to quickly scale and dynamically adapt to changing business needs. As COVID-19 pushes businesses to the brink, many organizations are taking the opportunity to revisit their core models and values in order to figure out ways they can become pandemic-proof, or as invulnerable as possible to similar disasters. Therefore, it should suffice to say that COVID-19 may be the schism between what organizations were and what they have the potential to become. Read the blog post to learn more.

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Collaboration and remote working in the new normal
Blog

Collaboration and remote working in the new normal

COVID-19 has turned into a global crisis, evolving at unprecedented speed and scale. Enterprises everywhere are pivoting to remote work and virtual desktop infrastructure to ensure the safety of their employees, customers, partners, and communities. This situation has highlighted the need for leaders to prepare for the short-term while also developing new capabilities and ways of working that will seamlessly enable longer-term changes to how they operate. Organizations need to formulate strategies and make intelligent investments in technologies that will help create a human-centric environment which enables, guides, and supports the new way to foster increased collaboration. Smart leaders will seize this opportunity to take swift actions to navigate the crisis to avoid business disruption and potential revenue loss, forge new levels of trust with their workforce, and position their businesses for greater resiliency and productivity in the future. In this latest blog, Sanjay Singh, SVP, Cloud Native Services & Global Head of HCL Google Ecosystem Business Unit talks about how HCL Fluid Digital Workplace Solutions and G-suite can help retain productivity and deliver an equitable experience in these challenging times and beyond.

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Darkest Nights, Brightest Dawn: Healthcare for a World after COVID-19
Blog

Darkest Nights, Brightest Dawn: Healthcare for a World after COVID-19

Due to the COVID-19 pandemic, we are now connected like never before, however hindered at saving lives. Concepts such as remote patient monitoring and telehealth could not be utilized to their full potential due to our legacy systems and outdated thinking. It’s high time that the healthcare services of the future are focused around a technology-enabled smart command center. Increased automation, use of digital technologies such as blockchain, machine learning, and analytics can help healthcare professionals take critical real-time decisions. This can save more lives by rapidly and accurately matching requirements and resources, altering supply chains, and sharing patient information. It’s better to be prepared for a pandemic-like-crisis, again, after this is stalled.

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Harnessing customer intelligence to drive value
Blog

Accelerating CX in the times of crisis: Harnessing customer intelligence to drive value

The brick and mortar retailers are bracing for tough times due to the ongoing COVID-19 pandemic. Store traffic is almost nil due to the global lockdown and social distancing norms. However, maintaining customer experience is critical and retailers can achieve this by integrating customer insights in real-time to address immediate changes in the supply chain, manage inventory, and drive omni channel promotions. Successful online retailers track social media and similar customer interaction platforms to capture CX. This data is analyzed in high-end customer analytics platforms to gain valuable insights in demand patterns, preferences, and customer journey maps. To initiate value-based pricing, retailers can leverage transaction-level insights through advanced configure-price-and-quote (CPQ) applications to generate comfortable price points for consumers.

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Digital to the Rescue – Financial Services in the Times of COVID-19
Blog

Digital to the Rescue – Financial Services in the Times of COVID-19

COVID-19 has not only disrupted operations in every industry at an unprecedented scale, it has also laid undue pressure on the world’s economy, translating into challenging times for the financial services sector. To address this, it is imperative that financial services providers reimagine their operations from a digital perspective. With security concerns in remote working looming, HCL firmly believes that the conversation should revolve around productivity and security, not productivity vs. security. That’s why HCL’s ‘Fluid Workplace’ solution brings together the fluidity of remote working with the stringent security needed in the financial services sector, to drive true digital optimization.

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Unfolding the COVID-19 Pandemic: A Story of Responses and Outcomes & Responses
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Unfolding the COVID-19 Pandemic: A Story of Responses and Outcomes & Responses

COVID 19 pandemic has brought the world to a screeching halt. As the crisis escalated, organizations adopted WFH to ensure the safety of their workforce & for business continuity. Realizing the uncertain longevity of the pandemic businesses reinvented themselves to stay afloat through this crisis. As a result, many businesses reacted by pivoting their operations to ensure business continuity and revenue generation in the mid-term. The COVID-19 pandemic has had a severe impact on our lives. Even as we grow and progress through the crisis, the world will not be the same. The future may look grim, but there is always hope.

Read more to know how the story of humans & virus unfolds.

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Managing Customer Experience During COVID-19
Blog

Rahul Poddar: Managing Customer Experience During COVID-19: A Contact Center Perspective

There is no doubt that above all else, the COVID-19 pandemic has been the greatest humanitarian crisis of the modern age. In the course of a few months, it has taken control of everyone’s present with a definite hold into our future as well.

In this era of unprecedented uncertainty, the need to ensure normality has been of foremost priority. As people everywhere feel increasingly vulnerable, organizations have to make an on-going endeavor to retain and nurture the relationships people have with their brand. As such, the challenge of managing customer experience is almost as important as ensuring efficient operations.

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Key Focus Areas in Retail, Post COVID-19
Blog

Amit Puri: Key Focus Areas in Retail, Post COVID-19

The retail business has been subjected to evolutionary pressure for years now, resulting in innovation on the part of landlords, storefronts, retail operations, service providers, and suppliers alike. Now more than ever before, retail will need to re-invent itself, again, if it has to weather this pandemic storm.

The long term social, economic and health impacts of the COVID-19 virus are still evolving. The situation is complex and a considered and well-managed response by retailers will have a major bearing on how well they ride the waves coming out of these troubled waters.

Retailers could see this an opportunity to out-perform their less agile competitors and build the foundations of a more sustainable, digital, customer-centric and nimble business for the future. The turnaround will also have to address the dreaded issue of debt restructuring since the unsustainable capital structures, high leverage, dismal cash flow with a weak operating performance outlook will drag several retailers closer to the grave.

There are 8 key areas where I feel retail executives should be focusing their attention in today's highly-fluid social, economic and health environment.

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Business Continuity Management
Solution

Business Continuity Management for a large European networking and telecommunications multinational during COVID-19 lockdown

HCL team demonstrated an unflinching sense of ownership and commitment to meet end-customer commitments while handling the lockdown situation during COVID-19 pandemic. The team adhered to the customer’s monthly release cycle by implementing the Business Continuity Plan proactively and effectively. The leadership ensured smooth WFH and productivity management through effective communication and by following the best practices for enabling digital workplace for 100% of the team. A strong communication and business continuity plan were already in place as early as second week of March 2020. Not only was the entire team enabled with the necessary hardware support to work from home during the lockdown, physical dependencies in oce/ lab hardware were also managed well with the necessary human intervention on need basis.

At the organization level, HCL provides a 24 x 7 COVID-19 Helpline and ensures to cascade all the necessary support for employee safety and remote working. Regular updates on WFH governance and directions from senior management also come handy while working remotely. Read more to know how the team ensured seamless operations to enable development and maintenance of the client’s wireless products amidst the ongoing pandemic.

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Never before has empathy been more important in insurance industry
Blog

Never before has empathy been more important in insurance industry

Insurance penetration rates in the US, across both life and non-life segments, have weakened in the last 10 years. The number of policies sold has fallen as the products that were once attractive to consumers no longer meet their needs. Today, the world of insurance is so commoditized that the product is rarely a significant enough differentiator. In an inherently emotional industry like insurance, customer experience can make all the difference.

This article deep dives into what kind of customer experience will be expected from insurers and why empathy is the linchpin that will make that experience superior. It highlights how insurers have been showing real empathy through their business decisions in a pandemic-ridden world, and further illustrates how Insurers can use technology to percolate a critical emotion like empathy in every touchpoint of the customer lifecycle.

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Helping businesses to remain stable and secure for a sustainable future with technology
What should you be doing as WFH goes viral and the pressure from cyber security threats goes up?
Blog

What should you be doing as WFH goes viral and the pressure from cyber security threats goes up?

The first global pandemic in close to 100 years has brought about a significant shift in working models, especially the work from home (WFH) approach. The WFH ethos has undergone a massive evolution as businesses are rapidly enabling their employees to shift due to the ongoing crisis. However, the rise of WFH also indicates a rise in lax behavior, network endpoints, and inadequate infrastructure. In this blog post, Maninder Singh, Corporate Vice President, Cybersecurity Services, chalks out key cybersecurity processes for businesses to implement to ensure a truly secure digital way of working.

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Pandemic analytics - How data is helping us combat COVID-19
Blog

Pandemic analytics - How data is helping us combat COVID-19

With the entire planet grappling with the COVID-19 crisis, businesses are trying to realign themselves with this new reality rapidly. Epidemiologists and data scientists are teaming up to address the scale of the outbreak and the public’s desire for more information in real time. This has led to a specialized branch of data analytics, pandemic analytics, which can offer critical insights on the disease. Read this blog post to find out exactly how pandemic analytics is taking the fight to COVID-19.

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Decentralized Clinical Trials - Imperative for Pharma Sector to fight COVID19
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Decentralized Clinical Trials - Imperative for Pharma Sector to fight COVID19

The Life Sciences and Pharma sectors are facing unprecedented challenges in the wake of the COVID-19 pandemic. The struggle to create a vaccine within a short time is enormous. This demands effective solutions to scale up clinical research and medical product engineering for rapid mobilization with effective outcomes. So a switch from Sponsor-PI-Patient centric model to a virtualized/decentralized clinical trial framework is imperative. HCL’s decentralized clinical trial framework (with COVID-19 capabilities) can function in a remote environment as an integrated platform. Our rapid innovation team can quickly design or redesign the operational strategies of healthcare systems with minimal disruption in their operating environments. HCL proficiently designs and implements large scale setups conforming to global regulatory specifications within the fraction of time and cost compared to large-scale studies.

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Impact of COVID-19 On Global Supply Chains & Opportunities in a Post-COVID World
Blog

Impact of COVID-19 On Global Supply Chains & Opportunities in a Post-COVID World

Transportation restrictions imposed by governments due to COVID-19 have severely disrupted global supply chains. Challenges in manufacturing, procurement, distribution, and retail are on the rise. Adding to this, there are consumer related problems where hoarding of essential goods has put unnecessary pressure on the already-vulnerable supply chain. However, the current scenario of uncertainties is also an opportunity for businesses to leverage digital technologies to rebuild the crumbled system. Intelligent procurement, supply chain management, and simulation through intelligent automation & analytics, can show the way in delivering business value in the post-COVID world.

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COVID-19: Charting an effective course for the Oil & Gas industry
Blog

COVID-19: Charting an effective course for the Oil & Gas industry

With the adverse effects of COVID-19 evident all around the world, industries are ensuring business continuity using new-age approaches. For the oil and gas (O&G) industry, the challenge is to engage their workforce remotely and digitizing their supply chains while implementing proper monitoring and maintenance. Samrat Bera, Associate Vice President, IoT WoRKSTM, talks about some of these challenges and how innovative technologies can help chart out long-term plans for the times ahead. Learn more about how O&G can bring about critical changes by incorporating IoT, automation, and other cutting-edge technologies.

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Keeping the lights on for the Energy & Utilities industry during COVID-19
Blog

Keeping the lights on for the Energy & Utilities industry during COVID-19

The COVID-19 pandemic has affected every industry, with energy and utilities (E&U) being no exception. Industry leaders are taking drastic steps to bring about wholesale changes to their operations and service offerings. Samrat Bera, Associate Vice President, IoT WoRKSTM, talks about alternate solutions available for the industry for the times ahead. Learn more about these changes and how certain technologies can safeguard the future of the E&U industry.

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Strategies for SAFe and Scrum Ceremonies
Webinar

Suddenly Remote: Strategies for SAFe and Scrum Ceremonies

There’s no doubt, the COVID-19 lockdown has likely turned your life upside down. But as an agile practitioner, you have the open mindset needed to quickly adjust and continue to move your work forward. But it’s not always easy, and aligning with some coaching helps us all collaborate and create a better environment for all of us.

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The Financial Stress in Retail, Post Covid
Blog

The Financial Stress in Retail, Post Covid

The long term social, economic and health impacts of the COVID-19 virus are still evolving. The COVID-19 situation is complex and a considered and well managed response by retailers will have a major bearing on how well they ride the waves coming out of these troubled waters. Retailers should see this an opportunity to out-perform their less agile competitors and build the foundations of a more digital, nimble business for the future.

This blog highlights how retailers should see COVID-19 as an opportunity to out-perform their less agile competitors and build the foundations of a more digital, nimble business for the future.

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Empowering Digital Initiatives to Mitigate the Impact of the COVID-19 Crisis
Blog

Empowering Digital Initiatives to Mitigate the Impact of the COVID-19 Crisis on the Banking and Capital Markets

The financial services companies have been quick to respond to the COVID-19 crisis by triggering their business continuity plans. It’s important to note, that none of these plans could have imagined the current pandemic as even possible. Thanks to the adoption of smart digital solutions, shared services companies can ensure that they are able to provide uninterrupted back-office support to their international clients. Today, we can’t help but acknowledge the value of digital solutions for critical industries such as banking and capital markets in ensuring business continuity. In the weeks and months to come, as we emerge from the current crisis, the lessons of this experience will surely help the financial services industry move forward to reimagine their ways of working and double down on their digital ambitions.

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Utilities: Way forward for managing business operations post-COVID-19
Blog

Utilities: Way forward for managing business operations post-COVID-19

In the last few weeks, our lives have changed in a way we could never have imagined. More than one-third of the world population is home-quarantined, and many governments have already announced lockdowns for 3-4 weeks, which could extend to six months. The COVID19 pandemic has been the driver for these measures. Utilities, being the top quartile of critical infrastructure sectors, is at the forefront of these disruptions, and the magnitude and breadth of the present crisis are testing the limits of its daily operations. It must operate in firefighting mode to keep the lights on for the hospitals and its customers.

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Smart and Integrated Enterprises: The New World Order
Blog

Smart and Integrated Enterprises: The New World Order

Since the emergence of COVID-19 as a global pandemic, the world has witnessed a rising rate of cyber-attacks. In fact, in just one month, the number of attacks against the WHO doubled, with more than 2,000 malicious websites being launched every day. Soon after, the victims of cyber-attacks began to include hospitals and vaccine research facilities. Among all this chaos, we also observed that malicious threat actors began targeting industrial infrastructure—a most grave threat during a time of crisis. Read the blog from HCL’s Global Practice Head of Industrial Cybersecurity to learn more.

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Reimagining IT Service Delivery in a Post-Pandemic World
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Reimagining IT Service Delivery in a Post-Pandemic World

Today, it has never been more urgent for organizations to transform digitally. The coronavirus pandemic has changed the game. And organizations know very well that to rely on age-old, analog, traditional business models (onsite-offshore) is to risk their survival. Technologies such as software-defined infrastructure, Internet of Things, cognitive platforms, and so on, are rapidly stepping-in to bridge the gap between the physical and virtual worlds. The underlying framework of the IT service delivery model, as a whole, needs to be rethought.

Read more about the five aspects as key components of this new service delivery model.

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Accelerate your response to COVID19 with HCL’s Hybrid Cloud Services
Solution

Accelerate your response to COVID19 with HCL’s Hybrid Cloud Services

Given how rapidly the COVID-19 situation is changing, businesses and users are leveraging hybrid cloud services, more than ever before, to stay connected and engaged to get work done. Amid this global crisis, HCL is here to support the increased stress on your cloud infrastructure due to the scaled-up efforts required to manage and sustain the present working conditions as well as plan for future disruptions.

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Digital Acceleration during COVID19 through Virtual Distributed Agile
Solution

Digital Acceleration during COVID19 through Virtual Distributed Agile

With COVID-19 pandemic disrupting our established and entrenched ways of working enterprises have been forced to operate with a largely remote workforce and business partners, setting the stage for a future of permanent remote collaboration. To help organizations thrive during this paradigm shift, we recently launched our Virtual Distributed Agile Framework. It is a unique, industry-leading framework capable of helping large enterprises minimize disruptions and establish business continuity. It ensures accelerated digital transformation as per all key Distributed Agile parameters – rapid decision making, collaborative approach, close knit teams, and fast execution.

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Securing Business Continuity Management
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Securing Business Continuity Management in the Age of Global Disruptions

Businesses, even the less affected ones, are trying to make a steep uphill climb to ensure their survival. Business Continuity Planning (BCO) and crisis management teams are working tirelessly to reorient businesses to follow lockdown and quarantine procedures. With hundreds and thousands of workers migrating to a work from home model, the stress on the enterprise has been significant. But this surge in setbacks seems to indicate that even the best of business continuity plans have been ineffective at coping with the current crisis. Read our blog on how to effectively secure business continuity in the age of global disruption.

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Turning Predicament into Possibilities with IoT
Solution

Turning Predicament into Possibilities with IoT

COVID-19 is a global pandemic that has brought the world to a standstill. Organizations across the globe are unlearning conventional ways of working and are gearing up to translate uncertainties into unique growth opportunities.

At IoT WoRKSTM, we stand committed to our clients across industries, including healthcare, manufacturing, energy and utilities, oil & gas, retail, travel transport and logistics and consumer goods. Our COVID-19 aligned solutions can help create a direct positive impact on not only the immediate challenges but also future-proof the industry from similar crises. Know more about our offerings.

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Remotely deploy zero-contact, smart workforce
Solution

Remotely deploy zero-contact, smart workforce

While several businesses have consciously taken the decision to revise their workplace models, the E&U and O&G industries must work overtime to ensure the power needs of communities are met 24 x 7, uninterrupted.

IoT WoRKSTM has crafted solutions aimed at enabling these industries to tide over the planned reduction in deployable resources using Augmented Reality technology, while safely monitoring on-field workforce in real-time through sensor based wearable devices.

Know more about our offerings - AR-Assisted Field Services solution, Worker Safety solution and Live Social-Distancing Monitoring (LSDM) solution.

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Smartly secure your zero-contact premises
Solution

Smartly secure your zero-contact premises

The extremely potent and contagious COVID-19 can spread unchecked if social distancing measures are not strictly implemented. While most businesses have been forced to shut down, the essentials services would need to successfully implement social distancing at their premises to stem the spread of the virus.

This needs round-the-clock, live monitoring of people’s movement in-premise to ensure adherence to these norms. With strict data privacy laws in play, organizations must be careful to not infringe upon end-user privacy. LSDM solution enables businesses to automate social distancing – thus reimagining zero-contact premises, helping restore business continuity and ensuring real-time monitoring and maintenance of people and workforce safety

Know more about our offering - Live Social-Distancing Monitoring (LSDM) solution.

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Go completely remote with your clinical trials
Solution

Go completely remote with your clinical trials

As COVID-19 brings in its wake country-wide lockdowns and supply chain disruptions, the life sciences and healthcare industry is struggling to find a cure for its severely affected ongoing clinical trials.

Continuity and integrity of insights collected from clinical trials assume massive importance in deciding outcomes. These expensive trials require constant patient-physician interaction as the effects of these drugs on patients are closely monitored throughout the study period. DCT reimagines the clinical trials framework and makes patient-enrolment, real-time collection, operational monitoring, analysis of insights, and patient-physician interaction possible amid the COVID-19 restrictions.

Know more about our offerings – Decentralized Clinical Trials (DCT) solution and Live Social-Distancing Monitoring (LSDM) solution.

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Remote operations with resource optimization
Solution

Remote operations with resource optimization

Organizations across the world have put the safety of consumer and workforce health at the forefront, but business as usual (BAU) remains a challenge amidst this crisis. The manufacturing industry grapples with hampered on-ground operations with reduced workforce and supply chain disruption, thus affecting the overall functioning and efficiency.

The existing technology solutions need to be repurposed in this hour and is inevitable to business contingency plans. Know more about our offerings - AR-Assisted support for manufacturing operations, Real-time Manufacturing Insights (RMI) solution and Live Social-Distancing Monitoring (LSDM) solution.

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Preparing for IT Security Challenges Post-COVID-19
Blog

Preparing for IT Security Challenges Post-COVID-19

Most of the organizations, where feasible, have adopted telecommuting or work-from-home options for their employees to keep businesses running during the COVID-19 crisis. While this is a good practice to adopt for ensuring the good health of employees, it does call for unwarranted cyberattacks after the crisis. Thus, organizations must start identifying the lapses in their cybersecurity measures taken during this crisis and address them during business as usual (BAU).

It is highly probable that cybercriminals are gearing up and preparing themselves to take advantage of this vulnerable situation. They understand organizations will focus more on getting the business running rather than putting the resources on strengthening their cyber resiliency. The greater risk we are facing now is an attack on the organizations that cater to the requirements of the government bodies. The last thing organizations want right after attaining BAU is to face a cyberattack. Read this blog post to find out what security measures organizations can take post-pandemic to beef up their cybersecurity.

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The resilience of the Healthcare Industry during COVID-19 pandemic
Blog

The resilience of the Healthcare Industry during COVID-19 pandemic

COVID-19 continues to spread rapidly around the world. The coronavirus outbreak has imposed massive crisis situation, affecting hundreds of thousands of people across the globe. It is also having a growing impact on the global economy, affecting all the industries alike. Contrary to the common belief, the health care industry is also equally impacted and has a gamut of challenges ahead of it. It is because this pandemic has some deep under currents that can wipe out significant gains and push the global health systems into a long-lasting crisis. It has not only put pharma and medtech sectors under pressure, but also has massive influence on other regular activities and procedures. It has also impacted the supply chain landscape and technology aspects of the industry. Medical Devices Industry is a resilient one. As we come to terms with the pandemic, a lot of changes reshape the medial devices industry. A sharper focus to develop stable local supply chains, explore alternatives to multi-sourcing materials & products from different geographies. An increase in rapid testing protocols and “At-Home” testing which might pave way for newer ways to deliver Point of Care diagnostics closer to the consumer. Companies will look at measures that focus on reducing the finished good inventory, improving logistics, and partnering with suppliers to share the risks and burden. Resilience is what defined the healthcare industry and it will continue to hold us in good stead in these trying times.

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The ‘New Normal’ in Airlines
Blog

The ‘New Normal’ in Airlines | COVID-19 and Beyond

COVID-19 has brought a change that might just be here for some time. The new norm of social distancing has impacted the way we travel. Things have changed, and airlines, being one of the foremost industries that have got impacted, need to think of ways to bounce back. The World Economic Forum says that restrictions on international flights will cost the industry an alarming $880 billion. Difficult times call for serious introspection and recalibration. As an early adapter to change, airlines should build assurance for both travelers and employees to handle this.

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Empowering Enterprises with Secure Remote Workplaces
Solution

Empowering Enterprises with Secure Remote Workplaces

The COVID-19 pandemic has changed the way we think about business as usual. One of the most glaring challenges ever faced by humanity has also pushed us to re-look our ways of working from a fresh perspective. While necessary and important in these difficult times, working from home creates an attractive proposition for attackers who are taking advantage of workers being comfortable in their homes.

As work from home became the new normal, ensuring optimal business continuity with minimal service disruptions and scaled security measures are critical.

HCL offerings can help protect the safety and security of remote workforce, the data & technology they need to work from home. Solutions showcased on this microsite, where, each solution comes with a unique set of value propositions that can be customized to your requirements and are easily deployable.

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Is ‘Remote’ Breaking Agile?
Webinar

Is ‘Remote’ Breaking Agile?

There’s no doubt, the COVID-19 lockdown has likely turned your life upside down. But as an agile practitioner, you have the open mindset needed to quickly adjust and continue to move your work forward. But it’s not always easy, and aligning with some coaching helps us all collaborate and create a better environment for all of us.

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