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The COVID-19 pandemic has disrupted life and businesses across the globe. Amid this crisis, enterprises need to revamp their strategy toward remote means of working and collaboration. HCL Technologies is armed and ready to tackle this precarious situation—using agility, speed, and innovation to address business continuity to serve customers while enabling and safeguarding the interests of its employees.
We stand together with our clients and partners to equip and enable business normalcy. Learn how we are taking a united stand against the COVID-19 pandemic, focusing on:
In the wake of the COVID-19 outbreak, we are witnessing a global challenge disrupting every aspect of the world as we know it. At HCL Technologies, we believe it is time for humanity to be at the forefront.
In the COVID-19 crisis, our foremost priority is for our tireless, dedicated employees whose safety is paramount.
Maintaining business normalcy
We have led the way for a location-agnostic work approach with our clients via digital workplace services, collaboration platforms, and cloud infrastructure, among others. In this unprecedented situation, we reaffirm our partners’ trust in us.
The COVID-19 pandemic has brought upon uncertainty worldwide, demanding ingenuous innovation to propel us forward and beyond. Explore how HCL Technologies is implementing new-age practices.
COMBATING COVID-19 FOR A BETTER TOMORROW
HCL Solutions | POVs
Making work easy and flexible with fluidic collaboration
Importance of Digital Workplace Amid COVID-19 Pandemic
The global COVID-19 pandemic has affected all spheres of human life - physical, emotional, and economic. The situation has forced businesses to embrace remote working, as a measure to safeguard people and mitigate several challenges. But, organizations are grappling with not one, but a series of challenges like maintaining productivity, collaboration, security and delivering a seamless experience to the end-users while working remotely.
This microsite is a response from the experts of HCL Digital Workplace Business to address the challenges faced by enterprises in the current scenario and help them adapt swiftly to remote working to combat the current situation while retaining productivity and experience. It provides solutions to minimize business disruption. The POV includes HCL Fluid Workplace solutions that can help retain productivity, deliver equitable experience and enable social distancing during the time of crisis.Read More
Suddenly Remote – Strategies for Agile teams
Since the beginning, agile has stressed the need for co-located teams. However, that isn’t always practical, and sometimes—especially when faced with a global pandemic like COVID-19—it’s impossible. So what are the best practices if you suddenly find yourself working remotely? This panel of agile consultants from Enterprise Studio explores Remote Meeting Facilitation, Remote Quarterly / PI Planning, Delivering Remote Training, Remote Scrum Ceremonies, Remote Retros, and more. Listen to the replay here.Watch Replay
Navigating the aftermath of COVID-19 with DRYiCE Software
We realize that while the impact of the pandemic is being felt around the world, it is also paving a path for a New Normal.
The AI Ops-powered innovations at DRYiCE Software can help enterprises in the post-pandemic world by seamlessly transitioning to this New Normal. AI Ops will help rescue businesses from COVID-19 disruptions through intelligent automation. 2020 looks to be the year when Artificial Intelligence (AI) is no longer optional and IT Leaders will have to take AI seriously and vouch for its use in IT Operations. Explore the ways we can help and deliver value to your enterprise.Read More
Support for business continuity with industrial-strength crisis-time services
Remote proctoring - HCL enabling distance assessment
In the education industry, enabling distance education and remote evaluation has become the need of the hour to address the COVID-19 pandemic. Even otherwise, high human dependency, questionable test integrity, and a candidate’s performance deterrents add to the challenges that stress manual report proctoring. Not anymore. HCL’s cutting edge technology for seamless surveillance and control can maximize your global influence in distance learning. Our remote proctoring solutions offer high security, safe storage of student data, and the convenience of effective remote assessment using Artificial Intelligence (AI). The solution captures multiple levels of unfair means control triggers, based on the risk and enrolment for an examination. This technology can detect any incidence of malpractice to alert the remote proctor. Business rules such as sound, adverse movements, eye movement, instances of the missing face from the frame, and background activity can be configured based on individual requirements. HCL brings in the next-gen education experience with an automated remote proctor.Watch Now
Reimagining the contact center in the times of COVID-19
With the COVID-19 outbreak spreading at an unprecedented rate, contact centers need to act quick. In order to do that, they need a platform that is quick to launch, provides digital channel availability, conversational workflow designs, and custom integration options. HCL continues to serve enterprises by establishing business continuity in this dynamic environment through the Rapid Response Contact Center solution, helping enterprises set up AI-driven helpdesk solutions in a matter of hours.
HCL’s Rapid Response Helpdesk solution allows enterprises to establish and integrate these features in a short lead time of 2-3 days. The setup also allows enterprises to host inbound, blended chat, and outbound call termination across the globe with 24x7 support.Read More
Business Continuity Management for a large European networking and telecommunications multinational during COVID-19 lockdown
HCL team demonstrated an unflinching sense of ownership and commitment to meet end-customer commitments while handling the lockdown situation during COVID-19 pandemic. The team adhered to the customer’s monthly release cycle by implementing the Business Continuity Plan proactively and effectively. The leadership ensured smooth WFH and productivity management through effective communication and by following the best practices for enabling digital workplace for 100% of the team. A strong communication and business continuity plan were already in place as early as second week of March 2020. Not only was the entire team enabled with the necessary hardware support to work from home during the lockdown, physical dependencies in oce/ lab hardware were also managed well with the necessary human intervention on need basis.
At the organization level, HCL provides a 24 x 7 COVID-19 Helpline and ensures to cascade all the necessary support for employee safety and remote working. Regular updates on WFH governance and directions from senior management also come handy while working remotely. Read more to know how the team ensured seamless operations to enable development and maintenance of the client’s wireless products amidst the ongoing pandemic.Read More
Supporting and reinventing your business even during the crisis
The COVID-19 pandemic has hit the global economy, and many businesses across the world are struggling to cope with the disruptions. The challenges are complicated by uncertainties about the progress of the crisis and the social, political, and fiscal actions that it will drive. With the impact evolving rapidly, we need to find new ways to connect people, systems, and operations.
From supporting remote collaboration and helping build low code apps to providing a suite of application security testing tools and enterprise eCommerce platform, HCL Software solutions are built to help customers and businesses stay up and running – and booming in the future.Read More
Helping businesses to remain stable and secure for a sustainable future with technology
Suddenly Remote: Strategies for SAFe and Scrum Ceremonies
There’s no doubt, the COVID-19 lockdown has likely turned your life upside down. But as an agile practitioner, you have the open mindset needed to quickly adjust and continue to move your work forward. But it’s not always easy, and aligning with some coaching helps us all collaborate and create a better environment for all of us.Watch Replay
Accelerate your response to COVID19 with HCL’s Hybrid Cloud Services
Given how rapidly the COVID-19 situation is changing, businesses and users are leveraging hybrid cloud services, more than ever before, to stay connected and engaged to get work done. Amid this global crisis, HCL is here to support the increased stress on your cloud infrastructure due to the scaled-up efforts required to manage and sustain the present working conditions as well as plan for future disruptions.Read More
Digital Acceleration during COVID19 through Virtual Distributed Agile
With COVID-19 pandemic disrupting our established and entrenched ways of working enterprises have been forced to operate with a largely remote workforce and business partners, setting the stage for a future of permanent remote collaboration. To help organizations thrive during this paradigm shift, we recently launched our Virtual Distributed Agile Framework. It is a unique, industry-leading framework capable of helping large enterprises minimize disruptions and establish business continuity. It ensures accelerated digital transformation as per all key Distributed Agile parameters – rapid decision making, collaborative approach, close knit teams, and fast execution.Read More
Turning Predicament into Possibilities with IoT
COVID-19 is a global pandemic that has brought the world to a standstill. Organizations across the globe are unlearning conventional ways of working and are gearing up to translate uncertainties into unique growth opportunities.
At IoT WoRKSTM, we stand committed to our clients across industries, including healthcare, manufacturing, energy and utilities, oil & gas, retail, travel transport and logistics and consumer goods. Our COVID-19 aligned solutions can help create a direct positive impact on not only the immediate challenges but also future-proof the industry from similar crises. Know more about our offerings.Read More
Remotely deploy zero-contact, smart workforce
While several businesses have consciously taken the decision to revise their workplace models, the E&U and O&G industries must work overtime to ensure the power needs of communities are met 24 x 7, uninterrupted.
IoT WoRKSTM has crafted solutions aimed at enabling these industries to tide over the planned reduction in deployable resources using Augmented Reality technology, while safely monitoring on-field workforce in real-time through sensor based wearable devices.
Know more about our offerings - AR-Assisted Field Services solution, Worker Safety solution and Live Social-Distancing Monitoring (LSDM) solution.Read More
Smartly secure your zero-contact premises
The extremely potent and contagious COVID-19 can spread unchecked if social distancing measures are not strictly implemented. While most businesses have been forced to shut down, the essentials services would need to successfully implement social distancing at their premises to stem the spread of the virus.
This needs round-the-clock, live monitoring of people’s movement in-premise to ensure adherence to these norms. With strict data privacy laws in play, organizations must be careful to not infringe upon end-user privacy. LSDM solution enables businesses to automate social distancing – thus reimagining zero-contact premises, helping restore business continuity and ensuring real-time monitoring and maintenance of people and workforce safety
Know more about our offering - Live Social-Distancing Monitoring (LSDM) solution.Read More
Go completely remote with your clinical trials
As COVID-19 brings in its wake country-wide lockdowns and supply chain disruptions, the life sciences and healthcare industry is struggling to find a cure for its severely affected ongoing clinical trials.
Continuity and integrity of insights collected from clinical trials assume massive importance in deciding outcomes. These expensive trials require constant patient-physician interaction as the effects of these drugs on patients are closely monitored throughout the study period. DCT reimagines the clinical trials framework and makes patient-enrolment, real-time collection, operational monitoring, analysis of insights, and patient-physician interaction possible amid the COVID-19 restrictions.
Know more about our offerings – Decentralized Clinical Trials (DCT) solution and Live Social-Distancing Monitoring (LSDM) solution.Read More
Remote operations with resource optimization
Organizations across the world have put the safety of consumer and workforce health at the forefront, but business as usual (BAU) remains a challenge amidst this crisis. The manufacturing industry grapples with hampered on-ground operations with reduced workforce and supply chain disruption, thus affecting the overall functioning and efficiency.
The existing technology solutions need to be repurposed in this hour and is inevitable to business contingency plans. Know more about our offerings - AR-Assisted support for manufacturing operations, Real-time Manufacturing Insights (RMI) solution and Live Social-Distancing Monitoring (LSDM) solution.Read More
Empowering Enterprises with Secure Remote Workplaces
The COVID-19 pandemic has changed the way we think about business as usual. One of the most glaring challenges ever faced by humanity has also pushed us to re-look our ways of working from a fresh perspective. While necessary and important in these difficult times, working from home creates an attractive proposition for attackers who are taking advantage of workers being comfortable in their homes.
As work from home became the new normal, ensuring optimal business continuity with minimal service disruptions and scaled security measures are critical.
HCL offerings can help protect the safety and security of remote workforce, the data & technology they need to work from home. Solutions showcased on this microsite, where, each solution comes with a unique set of value propositions that can be customized to your requirements and are easily deployable.Read More
Is ‘Remote’ Breaking Agile?
There’s no doubt, the COVID-19 lockdown has likely turned your life upside down. But as an agile practitioner, you have the open mindset needed to quickly adjust and continue to move your work forward. But it’s not always easy, and aligning with some coaching helps us all collaborate and create a better environment for all of us.Read More
End Users and Customers
Stories of our Ideapreneurs
RISING ABOVE AND BEYOND
We are proud to share the #OneHCL stories of our ideaprenuers going above and beyond to give back to their communities and providing the best-in-class services to our clients in these testing times. Watch some inspiring and heart-warming stories as our ideapreneurs help build a better tomorrow, today.