Resource Gallery
What is Hybris Digital Service?
HCL’s Digital Service showcase demonstrates how SAP technologies, combined with HCL know how, can help transform a business from a traditional manufacturer and trade retailer into a modern, customer-centric solutions provider. It features:
- Automated fault reporting and diagnosis leveraging connected devices
- Faster problem resolution using machine learning intelligence
- Lower cost of service powered by chatbot technologies
- Improved field technician efficiency and safety with real-time information and wearable technology
The Benefits:
- Enablement of new business models (XaaS – “anything as a service”)
- Increased service revenues
- Improved service efficiency
- Improved employee safety
- Reduced IT TCO
What is our SuccessFactors AI Chatbot?
SuccessFactors AI Chatbot is like your digital HR Business Partner, an automated interactive solution that allows seamless interaction with employees while responding to their queries. Bots imitate conversation with a real person and rely on artificial intelligence. They have ushered in a new era in the way enterprises work, making processes simple, intuitive and engaging. Bots are constantly enhancing user experience and user engagement. ‘Our SuccessFactors AI Chatbot’ is configured for multiple SuccessFactors scenarios cutting across all Success Factors module, right from Employee Central to PM-GM to RCM, and has been extended to newer modules like Employee Central Employee Well Being.
The Benefits:
- Enhanced employee experience
- Simplified query handling
- Enables HR resources to dedicate more time to critical tasks
How HCL makes it possible:
Our...read more
What is characteristic-based Planning (Segmentation)?
Within SAP ECC, materials with different characteristics could only be planned separately by creating multiple material numbers. Within S/4HANA, using characteristic-based segmentation, pharma companies can execute supply chain processes on a lower level of granularity than the material number to define the optimal matching logic between demand and supply.
The Benefits:
- Significantly reduce issues such as overstocking, out of stock, customer returns etc.
- Segment customer demand based on attributes such as regulatory requirements or priority
- Streamline materials and master data maintenance
- Minimize production planning complexity
- Automate compliance check with market requirements including the regulatory ones throughout the supply chain execution.
How HCL makes it possible:
Extending the standard S/4HANA Segmenta...read more
What is Retail-as-a-Service?
HCL’s Retail-as-a-Service solution enables organizations to launch an online presence quickly and with minimal upfront investment. It is a ‘one stop shop’ for implementation, support, ongoing enhancements and hosting which offer, enterprise-grade functionality. It is a scalable, integrated and future proofed online retail solution available “as a service”.
The Benefits:
- Rapid implementation that accelerates benefits to customers
- Pre-built integrations with key external systems
- Predictable costs via the “OPEX” model with no upfront investment costs
- Increased revenue channels
- Improved vehicle insights for shipments
How HCL makes it possible:
Hybris Digital Commerce is built on the following technologies:
- SAP Hybris
- SAP Cloud Platform
- SAP Leonardo
- SAP S/4HANA
- HCL Payment Gateway ...read more
What is Global Scrap Log on Blockchain?
In industries with rotable parts which travel across the supply chain to multiple operators across its usable lifetime, part authenticity (or the patency of a part) is critical information. Getting everyone within a supply chain on the same data platform to exchange the related data is ideal, but a long road. HCL took the approach of logging and inquiring about end-of-life for the unique part using Blockchain Technology. If a tracked part is to be scrapped you can use a simple API or the mobile app to create an entry into the global Blockchain ledger. This becomes visible to all the participants of the business process i.e. OEM, operator, service providers, and sub-contractors. Use a second API or the mobile app to check if the tracked part has ever been entered as scrapped.
The Benefits:
- Enhanced transparency for all participants of the supply chain business process
- Helps fight counterfeit parts...read more
What is HCL LS Base90?
HCL’s Base90 is an accelerator that provides best practices for LS industry-specific business requirements and processes. With rich experience in the requirements of Life-science (LS) sector and Pharmaceutical business processes, HCL has extended configuration and solutions on top of SAP Best Practices to significantly shorten the project timeline and provide a faster return on investment for an S/4HANA implementation. The delivered solution reduces friction in the ‘Design & Validate’ phase providing higher adoption out of the box, and allows the project team to focus on the specific opportunities that delivers strategic differentiation and value to an organization.
The Benefits:
- Access to industry-specific preconfigured templates, configuration and enhancements
- Accelerates the Project Design and Validate phase
- Improves the return of investment through cost-time benefits
- Support...read more
What is Utilities Engage 2.0?
21st century Utilities are moving towards an era where customers want to connect with their Utilities provider in a more automated, intelligent, self-managed and secure ways. In response, HCL Utilities Industry Practice has released Utilities Engage 2.0, a reusable industry template, built on the latest SAP platforms including: S/4HANA, Hybris and SAP Cloud Platform. This solution accelerator encapsulates HCL’s vast experience in this field, while adopting leading technologies such as IoT, Automation, and Machine Learning to come up with a pre-built library of industry specific IP and applications.
The Benefits:
- Access to millions of potential customers through trusted channels
- Lower customer acquisition costs
- Higher customer satisfaction and sales
- Faster creation and adoption of new product lines
What is Connected Field Service & Asset Management solution?
HCL Connected Field Service & Asset Management solution enables organizations to display all their maintenance assets and maintenance works orders in a spatial environment. The work management process seamlessly flows from the point where the incident is reported to assessment, planning, execution and subsequent inspection through a mobile application. This packaged solution offers a full understanding of asset by class costs including labor, material and service cost. The solution is designed to be utilized in various industries such as mining, utilities, constructed assets and any linear asset environment.
The Benefits:
- Full transparency of maintenance events and requirements, which empowers maintenance managers to make difficult decisions with regard to work prioritization and areas where preventative maintenance is required
- Customizable operational key ...read more
What is Lucy Smart Service Desk?
LUCY is our digital assistant powered by AI, an automated interactive solution that provides an improved experience and engagement for your employees. Digital assistants have ushered in a new era in the way enterprises work, making processes simple, intuitive and engaging. The digital engine is built on our DRYiCE Cognitive Orchestrated Process Automation framework (COPA) and allows automation of any business process through API endpoints that can be connected to RPA tools like WorkFusion and Blue Prism. This allows us to automate any business process across any application with intelligence.
How HCL makes it possible:
HCL’s LUCY Autonomics and Orchestration Framework by HCL DRYiCE is deployed on an SAP Cloud Platform architecture using Recast.AI and SAP Leonardo Machine Learning as the default services with configurable options to consume alternate cloud services.
What is Smart Logistics for High Value Assets?
Having trouble tracking your assets, HCL Smart Logistics for High Value Asset, powered by SAP Leonardo provides a solution to track assets in real time. Utilizing Hybris, SAP Leonardo Blockchain and IoT services, the solution transforms the way enterprises manage the inventory levels and integrity of their highly specialized assets with role-based access & visibility to inventory, location and integrity of assets in real-time.
The Benefits:
- Optimized Inventory Management: Real-time inventory, deliveries and shipment information
- Automated Status Monitoring: Regulatory tracking and transparency on the status of sterilized assets
- Planning and Forecasting Accuracy: Ability to predict shortages and plan stock distribution
- Seamless integration with ERP operations
How HCL makes it possible:
The solution...read more
HCL DRYiCE Lucy can integrate with any of the enterprise application seamlessly. Lucy can imitate conversation with a real person making processes simple, intuitive and engaging.
Benefits:
- Cut down on the emails that your business receives.
- Provide faster around-the-clock feedback for common customer questions.
- Enable your customer service agents to dedicate more time to resolving more complicated customer issues
What is Smart Logistics Solution for Moving Asset?
HCL’s Smart Logistics Solution for Moving Asset is a cloud based solution that provides detailed trip overview, efficient scheduling of trips for timely delivery, real-time trip monitoring and reporting, a comprehensive driver’s logbook, basic vehicle monitoring and integration with Order management and Supply Chain management systems—all that is required to make the delivery and logistics management more efficient.
The Benefits:
- Reduce operational costs and delivery-related losses
- Improve profitability
- Ensure timely delivery of goods in the right condition
- Improves customer satisfaction
- Comply with regulations through accurate logging of driver duty times in Driver’s logbook
How HCL makes it possible:
- Cloud Extension Apps delivered on SAP Leonardo Vehicle Insights
- Real-time Data Ingestion from IoT devices for ...read more
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HCL DRYiCE Lucy
HCL’s Smart Asset Operation Product as a Service
HCL SAP S/4HANA Segmentation for Life Sciences
Automated Fault Reporting & Diagnosis
Issue Resolution Automation using SAP Smart Technologies
Connected Commerce : Putting Customers in control with ‘as-a-service’ solutions using SAP Smart Technologies
Online personalised spares catalogue
Automated Customer Service using SAP smart technologies
Connected Service: Field Service operations using SAP smart technologies
Global Scrap Log
Connected Field Service & Asset Management solution
Smart Logistics for High Value Assets
Smart Logistics Solution for Moving Asset
HCL’s Smart Asset Operation Increasing Operational Efficiency with SAP Leonardo and Hybris Services
HCL’s CRM Assessment methodology streamlines the decision process of moving to the cloud with a proven methodology that results in real benefits
HCL’s Blu-Thinking - Move Customizations to Cloud using SAP Cloud Platform Services including ABAP PaaS.
HCL’s Blu-Thinking for S/4HANA enables a clean and agile digital core by providing an approach for moving ABAP extensions on Cloud using a well-thought-out framework comprising of guidelines and best practices.
HCL S/4HANA Assessment framework is a repeatable and proven process to define a roadmap for the adoption of the Intelligent Enterprise.
HCL’s C/4HANA Assessment & Launch packages speed up your Digital CX journey and make your business team to embrace and onboard C/4HANA with ease
HCL Blu-Thinking enables higher agility and reduced rework, while turning the spotlight on business differentiation
Mobility made easy
Simple is better and hence microapp has started taking momentum in the market. Microapp is small in size and designed to a specific function or a process the user needs a quick solution. SAP Mobile card provides platforms to build such microapp and access it via mobile devices.
Emulates human execution of repetitive processes with existence applications in Utilities
Customer interaction with their utilities is episodic and symptomatic.
If we have all the transactional data, why can't we predict the customer's behaviour and their next interaction?
In response, HCL Utilities Industry practice has released Predictive (iCare 2.0)
Redefining the strength of SAP Utilities customer experience with Alexa & SAP C/4HANA
In a commercially operating utility system, consumer collections are the only true source of money for the rest of the value chain and HCL's 'Utilities Customer Credit Collections Solution' is the perfect answer to it
This is a business analytical tool which has proven record in the Utilities sector
Blockchain solution for the Energy and Utility industry consuming Blockchain-as-a-service APIs from SAP Cloud Platform
Best practices aid in faster processes.
HCL's Base90 solution is accelerating the SAP implementation for business requirements and processes in the Life Sciences sector.
Deploy anything, anywhere
With UrbanCode Deploy, deliver better quality applications faster than ever before.
Modifying SAP delivered objects is discouraged in on premise SAP S/4HANA and not possible in SAP S/4HANA cloud. Besides In-App extensions, customizations are now delivered with business apps extensibility using SCP. By design, these extensions are technically decoupled from the SAP S/4HANA standard and provide additional resilience for mission critical applications. SAP Cloud Platform SAP Fiori Launchpad SAP Fiori OData services ABAP, Java, JS, CDS SAP Cloud Connector Database tables SAP
Unified orchestration solution for SAP/non-SAP through SAP certified ''HCL Workload automation''
Automate and boost your SAP landscape with HCL's Workload Automation solution.
TRANSFORM EXPERIENCE. TRANSFORM BUSINESS.
HCL's SAP Practice: Oil & Gas Overview 2019
TRANSFORM EXPERIENCE. TRANSFORM BUSINESS.
HCL's SAP Practice: Utilities overview 2019
TRANSFORM EXPERIENCE. TRANSFORM BUSINESS.
HCL's SAP Practice: Hi-Tech Overview 2019
TRANSFORM EXPERIENCE. TRANSFORM BUSINESS.
HCL's SAP Practice: Manufacturing Overview 2019
TRANSFORM EXPERIENCE. TRANSFORM BUSINESS.
HCL's SAP Practice: Aerospace & Defense overview 2019
The 'Smart Logistics for Inventory Tracking' solution helps the business in accurate inventory management and forecasting by providing answer to the following key questions:
- Where is the product?
- Has it reached the distributor or the customer location?
- How much of it has been consumed by the end customer?
BENEFITS
- Inventory Management: Potential saving of USD 1M by providing visibility to product consumption for a more accurate inventory management and forecasting process
- Revenue Recognition: Ability to offer consumption based billing
- Shipping: Providing real-time visibility to the location and condition of the containers across multiple custodians during the delivery process
- Simplification: Ability to offer a side by side extension to the standard SAP ERP processes utilizing the cloud based IOT and Blockchain services without customizing the digital core ...read more
TRANSFORM EXPERIENCE. TRANSFORM BUSINESS.
HCL's SAP Practice: Life Sciences Overview 2019