
Intelligent Customer Engagement (iCE)
Know your customer’s issue – before you answer the call

Driving Digital Transformation in Utilities Industry With Data

DataSure for Utilities Powered by SAP ADM
Take data off the critical path and migrate quality data with confidence

Accelerate the Move to SAP S/4HANA
Achieve New Levels of Digital Transformation in the Utilities Industry
HCLTech has provided the utilities sector SAP implementation and application management solutions for over two and a half decades. Our team of industry and product experts brings a strong legacy of developing tools and innovations that will help you to transcend ahead of the technology curve and innovate faster.

Transforming Utilities for Tomorrow, Today
We provide SAP solutions for the utility sector to address new operational and analytical challenges — and opportunities — driven by increased demands for sustainable practices, the responsible use of limited energy resources and the exponential growth in the amount of data collected and stored.

Pioneering the future
We combine industry thought leadership and partnerships with technology companies such as SAP, Microsoft and Google to help you plan and act as market pioneers.

Digital transformation in utilities
We help utilities keep pace with emerging technologies and market demands while supporting their goals to be financially responsible for the communities they serve and their shareholders.

Unlocking efficiencies
Our SAP utilities practice optimizes the environments through data storage optimization, data center migration to the cloud, solution evaluation and road map planning for upgrades to updated SAP environments powered by SAP S/4HANA for the utilities sector.

Sustainable solutions
We understand the need to provide efficient sustainable solutions at a price that meets the justified investment ask.

Innovative tools
Our team has developed several tools to support utilities embarking on new implementations or greenfield re-implementations.

Developing a digital sales platform to transform customer experience at E.ON
HCLTech works with one of the largest European utility providers to resolve process inefficiencies and reimagine the customer journey.
We think these topics might interest you
Building the Future of Utilities With SAP Solutions
Solutions

Base90: SAP S/4HANA accelerator for utilities
An industry SAP S/4HANA deployment accelerator that helps reduce deployment risks and accelerate deployment timelines. Leveraging the SAP S/4HANA digital core as its foundation, it offers tight integration, scalability and effective utilization of new technology areas.
Data rightsizing and archiving for SAP S/4HANA
Our data rightsizing offering evaluates the current state of the data on your SAP environments and identifies which objects can be archived or purged to gain efficiencies.

Elevate SAP S/4HANA assessment framework
Our vision-to-value framework offers a modular set of services, allowing you to build an assessment tailored to your needs and desired business outcomes.
Factory services
We provide several factory service-based offerings to help you with upgrade and migration services leveraging offshore delivery centers.
Enterprise Asset Management (EAM)
We operate in several asset-intensive industry verticals with accelerators and fit-to-standard offerings that bring together over 15 years of investment from our EAM team, SAP experts and critically, our customers.
Intelligent Customer Engagement (iCE)
Designed to work with any call center integrated with SAP S/4HANA, it aggregates a range of account data to help even inexperienced agents quickly and accurately predict why customers call — reducing AHT, improving first-call resolution, and increasing agent productivity.
AquaSphere
We help utility companies enhance water management efficiency and achieve their water sustainability goals.
HyRISE
An integrated, comprehensive SAP modernization solution, HyRISE can help you reduce spend, optimize licensing, improve agility and boost scalability.
Resources

Unlocking operational intelligence in utilities
Explore how AI is transforming exception management and customer engagement in the utilities sector.

Revolutionizing the utility industry with GenAI solutions
Automate and streamline utility rate case processes with HCLTech Rate Case Normalizer.

Driving digital transformation in utilities industry with data
Transform your business by leveraging HCLTech’s experience in utilities and Syniti’s technology to help you achieve business-ready data that optimizes efficacy and revenue while ensuring compliance.

DataSure for utilities powered by SAP ADM
Our proven methodology help migrate data into a greenfield SAP S/4HANA system aligned to our core Activate+ delivery methodology. Tools such as SAP Advanced Data Migration (ADM) by Syniti helps to manage end-to-end migration.

Base90: An SAP S/4HANA accelerator for utilities
Accelerate your SAP S/4HANA implementation with our comprehensive solution for customer relationship and meter-to-cash processes.

Intelligent Customer Engagement (iCE)
Reduce average handle time, improve first-call resolution and achieve increased customer satisfaction.

HCLTech’s SAP S/4HANA utilities solution
Learn how our SAP right sizing and archiving solution for SAP S/4HANA and our Base90 for utilities solutions can lower the cost of moving to SAP S/4HANA, accelerate timelines and improve your return on investment.
News and Insights

HCLTech is recognized as SAP AppHaus Alliances Partner
Plans to introduce various Joule Agents from SAP to help enterprises automate processes, improve efficiency and make smarter decisions.

Unlocking Value with SAP Business AI during Digital Transformations
Unlock value from SAP Business AI with real use cases, tools and a strategic roadmap to drive innovation, improve user experience and stay competitive in a rapidly evolving AI landscape.

HCLTech and Microsoft to accelerate RISE with SAP S/4HANA migrations with AI
Aims to help enterprises reduce transformation complexity, time and TCO with near-zero disruption through an AI-led, business-value-first approach.

How HCLTech helps enterprise clients harness Artificial Intelligence and GenAI
Explore the evolution of the ERP landscape, the emergence of agentic AI and the surging interest from enterprise clients in how they can harness the transformative potential of AI for business.
Related Capabilities
SAP S/4HANA
Navigate your end-to-end SAP transformation journey leveraging our proven SAP S/4HANA solutions, accelerators and capabilities.
Base90
Our Base90 templates enable organizations to achieve rapid implementation, with 90% of their processes coming straight out of the box.
Enterprise asset management
Our EAM solutions harness new technologies such as IoT, spatial databases, machine learning and mobility to optimize operations, streamline complex maintenance processes and intelligently mssanage high-value assets.
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