Digital Transformation Consulting is a service that brings the power of a design-led approach to digital process simplification.

In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation

The workplace has changed. In a remote environment, how is digital engineering supporting continued productivity and human interaction?

Investing in experience design principles will help organizations drive growth and manage change

Connected experience is a unifying set of digital capabilities that puts the customers’ needs first

In marketing, the lines are blurring between physical and digital spaces with emerging technologies enabling the delivery of new experiences

Unifying technology and human touch to revolutionize the shopping experience

Rajiv Shesh on how customer experience drives business growth and innovation

The blog discusses the importance of effective data visualization in improving communication, decision-making, engagement and collaboration, understanding of data, and saving time.

The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services.

When it comes to doing great customer experience work on behalf of HCLTech clients, personas are foundational. But it is harder to create meaningful, actionable personas than people might think.

Discover how digital engineering boosts productivity and interaction in remote work