With a shift in energy production, distribution, and consumption, the global energy sector is witnessing how technology, ESF factors, and customer experience play an important role in it.

Elevating the employee experience

Leverage our framework’s four-pronged approach to set yourself on the path to experience-led growth.

In today's digital era, inefficient contact center agent systems and platforms have emerged as the primary obstacle to driving customer engagement.

Redefining customer engagement with X for business growth

Accelerate customer service experience transformation with Fluid Contact Center solutions.

The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services.

Banking customer experience shifts from transactional to relational, focusing on digital

AI and ML empower auto manufacturers to leverage vehicle data, addressing customer needs effectively. Explore insights as James DiMarzio, Consultant at HCLTech, unpacks their transformative impact.

This blog focuses on improving customer support experiences, recognizing that each interaction is pivotal in influencing customer lifetime value and overall revenue growth.

Virtual assistance and automated customer support have been in use for the last few years, but what drives enterprises now is leveraging the true potential of AI to shape futuristic experiences.

The utilities industry today is in an environment where customer experience (CX) has become a critical factor for success.