As AI becomes the new interface between shoppers and brands, Retail and CPG leaders must balance trust, authenticity and agent‑driven personalization while rapidly scaling AI with clear ROI

Debraj Bhattacharya and Lalit Kumar Singh explain how AI-led, product-aligned operating models are transforming Retail 5.0 — driving agility, sustainability and real-time visibility.

From automated to autonomous Commerce – Agents in Commerce

How a leading retailer transformed rising call volumes and stalled IVR modernization into a 34.9% containment boost and real-time insights with HCLTech CCaaS Solutions

55% self-service resolution, 100% intent accuracy boost and 350 agents onboarded for seamless customer support

Modernizing Oracle E-Business Suite for a global packaging leader

Centralized food prep boosts traceability, FSMA compliance and efficiency for a leading US grocery chain through HCLTech’s integrated commissary model.

Powering retail with AI

Retail 5.0 puts customer experience at the center of every decision and AI-led, product-aligned operating models are how retailers wire that vision into daily execution, from smart materials tracking

Retail IT reimagined: 95% first call resolution, 20% ticket auto-resolve, 90% ESAT—automation and proactive support scaled ops across 20K+ stores with zero added capacity.

AI-powered Gemini Code Assist boosts dev speed by 25%, test coverage by 60% and automates 80% of scripting, driving faster, leaner and smarter middleware innovation.

Fashion and luxury brands are embracing AI to counteract tariff-driven disruptions and preserve margins, speed and brand prestige