What are Business Process Outsourcing (BPO) Solutions | HCL Technologies

What are the Business Process Outsourcing (Bpo) Solutions ?

TECHNOLOGY Q&A

BPO Solutions

What are the Business Process Outsourcing (Bpo) Solutions ?

BPO Solutions are an enterprise suite of solutions spanning functional areas such as finance and accounting, HR operations, Supply Chain operations, etc. along with scalable data centers and IT solutions offered by a service provider to various organisations. Organisations also choose a mix and match approach to choose among the range of solutions offered by a single service provider or multiple providers to suite their requirements.

Various domain specific solutions that are provided by business process partners are:

  • Finance and Accounting
  • Supply Chain Management
  • Human Resource Outsourcing
  • KPO/Analytics
  • Customer Relationship Management

The BPO services provided by business process partners span across industries such as:

  • Banking and Capital Markets
  • Insurance
  • Healthcare and Pharma
  • Telecom
  • Media, Publishing and Entertainment
  • Utilities
  • Hi-Tech Manufacturing
  • Retail and Consumer Packaged Goods
  • Travel, Transportation and Logistics

RESEARCH/BROCHURE

Download our Capital Markets Industry services brochure to understand how HCL Capital Market Solutions combines domain knowledge, process management and technology to deliver transformations that result in increased operational efficiency across the value chain.

CASE STUDY

HCL BPO's solution in providing the single-point contact for both the customer and the sales team reduced the Order Processing time thereby ensured efficient customer service. HCL BPO brought in an additional benefit to the client in the form of 30% reduction in the number of cancelled orders. The order failure rate has been continuously maintained at a low level of less than 5%.

WHITEPAPER

This article provides guidance to insurance carrier business managers for choosing a Business Process Outsourcing (BPO) solution as part of their business model. Included is a discussion of the benefits and risks associated with this solution and an overview of possible approaches for the typical carrier.

Many of the world’s leading enterprises are facing increasing pressure to improve operational performance, increase field force productivity and drive innovation in customer service by streamlining processes, eliminating errors and reducing costs. The industry is additionally challenged by the power of a demanding consumer and the ever-rising expectations.