What are managed it services? | HCL Technologies

What are managed it services?

TECHNOLOGY Q&A

Managed IT Services

What are managed it services?

The IT services of an organisation that are outsourced/offloaded to an external Managed IT Services Provider are called managed IT services. The managed service provider takes on the 360 degree responsibility of the entire IT operations of the organisation, including 24X7 monitoring, IT support on demand as well as problem resolution. One important differentiating feature of managed IT services compared to traditional IT services is that the service provider assumes responsibility of providing the services to it’s clients and strategic IT decisions are taken by the service provider proactively and are communicated to the clients. So managed IT service providers act as technology consultants to their clients in the field of IT implementation instead of being mere on demand service providers. Managed service providers usually provides a pay per usage pricing model with customers being charged on the basis of the services provided. More and more organization are going for managed IT services model instead of outsourcing specific IT activities to reduce their IT risk and be future ready in terms of technological disruptions.

RESEARCH/BROCHURE

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CASE STUDY

HCL helped the customer migrate to DB2 and reduced MIPS for business critical applications. The sourcing partner provided offshore-centric application maintenance, support and enhancement that improved turn-around time by 10% and reduced TCO by 20%. Read the case study to know more.