Unified communications and collaboration
Employees are the backbone of every organization, driving innovation and shaping success. When enterprises give Employee Experience (EX) the same importance as Customer Experience (CX), they see a more engaged, productive workforce. The rise of AI and GenAI is accelerating this shift — making collaboration smarter and more efficient.
HCLTech Collab360 gives teams what they need to collaborate, adapt and thrive as work continues to evolve. A unified environment keeps people connected, helping employees work smarter, move faster and find genuine purpose in their roles.
Modernizing communication stacks with AI, automation and seamless integration
Collab360 is a unified communications and collaboration (UCC) platform built on flexible, modular architecture. It lets enterprises modernize their UCC stack step by step, on their own terms. Supporting a range of business needs, Collab360 combines AI, automation and easy integrations to create a unified, intelligent, future-ready ecosystem.
Each module addresses specific challenges — streamlining efficiency, powering standout employee experiences and optimizing operational spend. Our solutions cover every core UCC capability, structured so enterprises can build what works for them.
Rendezvous amplifies Collab360
An AI-powered intelligent monitoring and automation tool
Rendezvous simplifies and modernizes UCC operations through one integrated platform for discovery, monitoring and automation. With deep, real-time supervision of UCC systems, organizations can resolve issues faster and keep operations running smoothly. By tapping into AI, Rendezvous helps reduce operational costs and improve overall efficiency.
Unified communications services
Delivering strategic, consistent, modernized and customized services
ConsultCollab
We offer vendor-agnostic consulting, thorough technology audits and tailored strategic roadmaps — all with a focus on efficiency, cost savings, compliance and security. Our approach is designed to help enterprises realize lasting value from their UCC investments.
TransformCollab
TransformCollab handles migrations and integrations between new collaboration tools and legacy UCC systems. We use AI to plan adoption, build scalable architectures and deploy with minimal disruption — boosting agility and the overall user experience.
ManageCollab
ManageCollab delivers around-the-clock global support, proactive monitoring and XLA-based issue resolution. With AI-powered analytics and predictive maintenance, you get fewer interruptions and optimized IT operations.
ExtendCollab
ExtendCollab helps integrate UCC platforms into business applications using APIs and SDKs. With AI virtual agents, persona-driven workflows, custom analytics and expense management, productivity gets a meaningful lift — all tailored to each enterprise’s needs.
Ecosystem of Partners
Through strategic partnerships with trusted players, we address business challenges and deliver seamless and connected employee experiences.
Our leading partners include:
Latest Updates and Insights
Delivering the optimal enterprise device management experience across heterogeneous environment
Transforming meeting room experience with UCaaS for enhanced collaboration
HCLTech modernized meeting rooms with UCaaS for an oil & gas company, integrating advanced tech and training, boosting meeting room usage by 30% and improving efficiency.
Enabling seamless remote collaboration with UCaaS for a global workforce
HCLTech deployed Microsoft Teams for 65,000 employees of a medical tech company, reducing call quality tickets by 95% and MTTR by 88%, enhancing collaboration and ensuring business continuity.
Enhancing HR efficiency with UCaaS-driven AI bot for seamless information access
HCLTech integrated an AI-powered FAQ bot for a Swedish manufacturer, reducing HR query volume by 80% and enhancing efficiency with quick, automated access to HR information.
Frequently Asked Questions
Businesses need AI-powered Unified Communication and Collaboration (UCC) platforms, secure cloud integration, and intelligent automation to enable seamless communication and hybrid work.
AI enhances collaboration through smart meeting transcription, real-time language translation, and predictive scheduling for better productivity.
They deliver intelligent meeting experiences, automate workflows, and improve employee engagement through personalized collaboration tools.
It automates note-taking, provides actionable insights, and enables voice commands for faster decision-making during meetings.
Yes, Cloud-native architecture and modular design make Unified Communication and Collaboration (UCC) solutions scalable across multiple regions and large user bases.
Unified Communication and Collaboration (UCC) combines voice, video, messaging, and collaboration tools into a single platform for streamlined enterprise communication.
Unified Communication and Collaboration (UCC) ensures consistent communication across remote and on-site teams, enabling secure, real-time collaboration from any location.
Yes, Unified Communication and Collaboration (UCC) solutions seamlessly integrate with leading platforms to provide unified communication and enhanced user experience.
End-to-end encryption, identity management, and compliance controls are critical for secure enterprise communication.
They unify communication channels, enable hybrid work, and leverage AI to create a smarter, more connected digital workplace.
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