Customer Engagement Revolution | HCLTech
The Digital Path Forward
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Speakers

Speaker
Raman Sharma

Associate Director,
FluidCC Practice, HCLTech

Raman Sharma leads the Global Contact Center Practice for HCLTech. For over two decades he has been involved in qualifying, designing and deploying contact center technologies for small and large organizations. He utilizes his experience of having seen the evolution of call center industry and expertise in AI and Cloud to conceive optimal transformational journeys.

Speaker
Vivek Sharma

Vice President,
Global Strategic Partnerships, Vonage

Vivek Sharma leads Vonage's partnership ecosystem across the applications team for both Consulting (GSI/RSI) and Technology partnerships. Prior to joining Vonage, he held various roles at CA Technologies, Amazon Web Services and Magic Leap focusing on partnerships and alliances.

Speaker
Damien Pool

Vice President of Customer Success,
Vonage

Damien Pool is responsible for all UK and EMEA Vonage Contact Center (VCC) accounts, managing the UK/ EMEA Account Management and Customer Success teams. He also oversees Vonage teams that support VCC customers globally including Communities Hub, Advice and Guidance and Subject Matter Experts ensuring that the customers receive true value from the VCC platform.

Speaker
Noam Mor

Noam Mor supports Conversational AI technology adoption, helping businesses deliver a fully automated solution without compromising on customer satisfaction. He has been dedicated to designing, deploying and optimizing Conversational AI projects for hundreds of global customers, on various channels and business verticals. 

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