To share insights on the next big developments in customer experience (CX), Fluid Contact Center (FluidCC) and Vonage jointly hosted a webinar titled Customer Engagement Revolution: Make it personal, real-time and to the point.
Key takeaways from the discussion:
- Current CX trends and key insights on the market situation
- Emerging technologies for customer service communication
- Implementing an AI strategy to improve and achieve customer service business goals
- The future of customer experience (CX)
Learn how FluidCC is supercharging progress for businesses with Vonage in this insightful session.
FluidCC Practice, HCLTech
Raman Sharma leads the Global Contact Center Practice for HCLTech. For over two decades he has been involved in qualifying, designing and deploying contact center technologies for small and large organizations. He utilizes his experience of having seen the evolution of call center industry and expertise in AI and Cloud to conceive optimal transformational journeys.
Global Strategic Partnerships, Vonage
Vivek Sharma leads Vonage's partnership ecosystem across the applications team for both Consulting (GSI/RSI) and Technology partnerships. Prior to joining Vonage, he held various roles at CA Technologies, Amazon Web Services and Magic Leap focusing on partnerships and alliances.
Vice President of Customer Success,
Damien Pool is responsible for all UK and EMEA Vonage Contact Center (VCC) accounts, managing the UK/ EMEA Account Management and Customer Success teams. He also oversees Vonage teams that support VCC customers globally including Communities Hub, Advice and Guidance and Subject Matter Experts ensuring that the customers receive true value from the VCC platform.
Noam Mor supports Conversational AI technology adoption, helping businesses deliver a fully automated solution without compromising on customer satisfaction. He has been dedicated to designing, deploying and optimizing Conversational AI projects for hundreds of global customers, on various channels and business verticals.