The uncertainty and disruption experienced over the last couple of years has fundamentally changed the way work gets done, and the way enterprises and employees view the workplace. Indeed, IDC believes that the future of work is hybrid, with the ability to work seamlessly from any location of choice (or even circumstance) being a critical attribute of a resilient future workplace; and this view is validated by data from the real world. IDC's Future Enterprise Resiliency and Spending Survey (December 2021) reveals that almost 45% of global enterprise respondents expect that "remote and hybrid work models will be an embedded part of accepted work practices" going forward. And the way this hybrid workplace evolves will be shaped by a few key considerations and organizational priorities, chief among them being —
- Experience: 47% of respondents in IDC's Asia/Pacific Enterprise Services Sourcing Survey 2021 identified delivery of "highly personalized workplace experiences" as a key requirement to look for in a next-generation workplace.
- Sustainability: IDC predicts that "by 2023, 60% of the G2000 companies will have environmental sustainability parameters firmly embedded in their business KPIs".
- Security: "Ensuring the security of all corporate resources across all locations" was identified as the joint top challenge that enterprises faced in implementing a hybrid work model in the IDC Future Enterprise Resiliency and Spending Survey (December 2021)