The age of Generative AI (GenAI) is reshaping industries at a pace unseen in previous technological revolutions. Innovation is no longer a strategic choice — it is the very currency of survival. From customer service and software engineering to marcoms-sales and R&D, sectors are leveraging GenAI to redefine how value is created and delivered. According to McKinsey’s 2024 report, nearly 75% of GenAI’s economic value is expected to emerge from just these four domains.

Yet, amidst the excitement, a critical question looms large:
How do we ensure the quality, responsibility and trustworthiness of the AI we create?

As organizations race to harness GenAI’s transformative power, questions around bias, transparency, accountability and societal impact are intensifying. Building the future with GenAI demands more than technical mastery. It requires a deep, industry-wide commitment to responsible, ethical advancement that ensures innovation uplifts rather than undermines the human experience. Enterprises that master GenAI quality will out-learn, out-innovate and out-scale their peers.

At HCLTech, we recognize that with great power comes great responsibility. Enterprises today face a triple challenge:

• How do you test GenAI systems when outputs aren't always deterministic?
• How can you guarantee that GenAI operates responsibly, free from harmful biases?
• How do you continuously monitor and improve GenAI models once they’re live in production?

The answer lies in intelligent governance and that's precisely why we built AI Force.

Introducing HCLTech’s AI Force: Purpose-built for the age of GenAI

HCLTech AI Force is more than just a tool, it’s a strategic enabler. Designed specifically for the GenAI era, it empowers testers, developers and Subject Matter Experts (SMEs) to bring visibility, structure and trust into the complex world of AI outputs. By transforming GenAI behavior from opaque to measurable, HCLTech AI Force allows enterprises to validate, monitor and govern their AI systems — end-to-end.

With HCLTech AI Force, quality isn’t just assessed. It’s defined, measured and continuously improved.

What makes AI Force stand apart?

At its core, HCLTech AI Force offers a robust suite of capabilities:

• Functional validation: Ensure GenAI responses meet the mark for correctness, prompt adherence and structured delivery.
• Responsible AI checks: Proactively detect bias, toxicity, unfairness and sensitive content, before it becomes a problem.
• Performance monitoring: Track response times, throughput and system performance in real-time.
• Smart prompt generation: Automatically generate categorized prompts (action, safety, factuality and more) for thorough model evaluation.
• Custom metrics engine: Tailor quality assessments by integrating your own KPIs and evaluation standards.
• Continuous monitoring: Keep a pulse on model quality post-deployment with real-time oversight.
• Collaboration dashboard: Empower cross-functional teams — testers, developers, SMEs — to jointly review, annotate and refine models.
• Governance-ready reporting: Instantly generate audit logs compliant with ISO standards, the EU AI Act, NIST frameworks and OECD guidelines

Simply put, HCLTech AI Force turns AI governance from an afterthought into a competitive advantage.

Designed for every industry. Built for every mission.

GenAI is transforming every sector, but the challenges of quality and trust are universal.

HCLTech AI Force’s domain-agnostic design ensures it fits across industries while adapting to specific use cases:

• Retail and CPG: Validate personalization engines, content generators and virtual assistants
• Healthcare: Safeguard clinical outputs, ensuring relevance, ethics and risk management
• Banking and insurance: Strengthen fairness, transparency and auditability in decision-making systems

Whether your AI is customer-facing or powering internal transformation, HCLTech AI Force supports rigorous, domain aware testing without compromising flexibility.

Real-world impact

Early enterprise rollouts are already demonstrating that quality is not only achievable but it’s quantifiable:

• 25–30% cost optimization via automated test cycles and reduced SME rework
• Days-not-week anomaly detection, catching hallucinations and bias before they reach end users or regulators
• Stronger cross-functional alignment, with a single pane of glass for dev, test, risk and business stakeholders

These aren’t just incremental gains. They’re tangible, strategic shifts that set the foundation for enterprise-wide AI excellence.

Ready for tomorrow’s regulatory landscape

While global standards for agentic systems are still being formed, the HCLTech AI force keeps clients a step ahead by harmonizing existing frameworks and layering them with modular, use-case-specific guardrails. Whether you are preparing for the EU AI Act’s risk tiers or mapping to NIST’s AI RMF, AI Force delivers future-proof compliance without throttling innovation.

At HCLTech, we know that success in GenAI isn’t just about speed; it’s about stewardship.

That’s why AI Force is built in alignment with:

• ISO/IEC 42001 (AI Management Systems)
• EU AI Act (Risk classification and mandatory validation requirements)
• NIST AI RMF and OECD Responsible AI Principles

The bottom line

GenAI is reshaping the very fabric of how businesses operate and Agentic AI will define the competitive frontier for the next decade. Still, only enterprises that can trust their AI will truly scale it. Innovation without governance is a risk no modern enterprise can afford. HCLTech AI Force transforms governance from a compliance cost into a strategic asset — accelerating go-to-market, smarter services and regulating compliance, fortifying brand reputation and keeping you audit-ready from day one.

At HCLTech, we are committed to shaping the future of AI with a focus on transparency and assurance. Are you prepared to integrate intelligent governance into your GenAI strategy? HCLTech is dedicated to enhancing the integrity and ethical standards of your innovations.