Order to Cash (O2C)
The order to cash cycle is the financial lifeblood of any organization. Not only does it determine how quickly an order from a customer is translated into cash in the bank, but also the customer experience and their perception of the service provider. This gets further compounded by challenges such as price pressures, cost pressures, and increasing stakeholder value that often seem contradictory in nature. These aspects make it imperative for an organization to focus on maintaining a best-in-class order to cash cycle.