Overview
Are you grappling with the challenge of analyzing production support tickets efficiently? Is the manual effort growing as the ticket volume increases? If identifying categories and providing solutions has become a time-consuming process, taking 2= hours for every 1,000 tickets, we have a solution for you.
Introducing HCLTech Advantage Pega TRAIN. Say goodbye to manual ticket analysis with our revolutionary solution. Here’s how it works:
- Upload ticket dump: Simply upload your ticket data (6 months, 1 year or more) to the Pega application.
- Keyword update: Customize keywords as needed based on ticket details.
- Automated analysis: Pega employs Natural Language Processing (NLP), decision rules and business rules to categorize tickets efficiently. Results are updated in a user-friendly table.
- Choose your format: Select your preferred output format, either PDF or Excel.
- Download and resolve: Download the categorized data and start working on reducing tickets immediately.
Unveiling the multifaceted benefits
Fully automated
HCLTech Advantage Pega TRAIN is a fully automated solution in Pega, saving human effort, especially in 24x7 production environments.
Instant ticket analysis
Analyzing 1,000 tickets now takes less than a second, allowing you to identify the root cause with just a click.
Focus on root causes
Empowers you to focus on eliminating major root causes by streamlining the analysis process.
Transform your ticket analysis process today with HCLTech Advantage Pega TRAIN. Streamline, automate and enhance your production support efficiency with a single click. For more details, reach out to us at digitaltransformation@hcl.com.