Pragmatic Evolution of Automation
Autonomics combined with orchestration drives IT process simplicity and business agility. However, an assessment-driven, wave-based approach is vital for successful technology adoption.
Seven commandments to reimagine the it service desk
Service desks must recalibrate to emerging trends and dynamic consumer demands. HCLTech outlines 7 commandments for the evolution of IT support.
Decoding successful IT Automation
IT leaders must assess organizational IT requirements and available tools before determining a deployment roadmap – HCLTech demarcates 6 challenges on the road to automation.