Pragmatic Evolution of Automation
Autonomics combined with orchestration drives IT process simplicity and business agility. However, an assessment-driven, wave-based approach is vital for successful technology adoption.
HCLTech deployed MyCloud to streamline the server provisioning roadmap for a leading manufacturer. The client achieved complete manual-process automation and improved SLA adherence rates.
Seven commandments to reimagine the it service desk
Service desks must recalibrate to emerging trends and dynamic consumer demands. HCLTech outlines 7 commandments for the evolution of IT support.