Enterprises must navigate beyond the hype and streamline IT automation

While formulating an IT automation strategy, enterprises should be aware of the possible adversities.

These pitfalls include taking automation at face value, focusing on tools and technologies and not on outcomes, and having a one-dimensional approach toward the ‘human replacement’ aspect.

Enterprises must cut through the hype surrounding IT automation and envision a strategy that aligns business objectives with tech innovation.

Broadly, firms should look at the following:

• Integrate automation strategies with enterprise IT and organizational objectives
• Remove ‘operational tedium’ by automating tasks with AI-powered systems
• Boost productivity by uplifting the workforce to do work of higher value
• Gain deep insights into the current IT estate

Companies must not limit automation impacts to only an IT conversation. They should harness its potential and deploy automation across the organization.

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