Qualification Required:

• Pursue collections and keep accounts current by contacting customers via telephone or email.
• Determine customer’s ability to pay and offer appropriate payment options.
• Enter details of conversation and agreements into computer system.
• Act as primary contact for collection issues. Analyze information using computers with business processing software.
• Review and correct any payments posted in accounting systems. Make collection escalation recommendations to appropriate individuals when more severe efforts are needed.

Roles and Responsibilities:

• Evaluate account information presented by automated calling system.
• Communicate with customers regarding delinquent account status.
• Determine customer’s ability to pay and offer appropriate payment options.
• Enter details of conversation and agreements into computer system.
• Review and comprehend delinquency status reports.
• Review and identify payment-posting errors in financial systems and file for corrective action.
• Make collection escalation recommendations to appropriate individuals when more severe efforts are needed.

General Finance and Accounting:

• Submit requests on behalf of customers for reports, statements, and forms to internal processing groups.
• Analyze information using computers with business processing software.
• Keep team leads/managers/directors abreast of trends and issues or status of work. Computers/Software
• • Use computer systems and software packages to input, access, modify, store, or output information Enter and retrieve data from computer systems using a keyboard, mouse or trackball.
• Prepare letters, memos, and other documents using word processing, spreadsheet,

Technical Expertise:

• Collections – Minimum 12 to 36 months on the role as Associate, Executive, Senior Associate, SME

Required Skills:

• Customer service experience
• Collections Experience
• Mortgage experience (desired)
• 85% English Level
• Microsoft suite excel, word, outlook