Qualification Required:

• Person working for this project needs to front-end those Jira tickets and identify the root cause for those issues, and if it is a customer usage issue, then update them on the correct usage. If it is a defect in the system, then inform the L2 team about the issue and get the resolution from L2 team and update the customer about the issue fix.
• There are few in-house developed tools in Java, that are hosted in their internal Cloud environment. Those tools are used by company’s internal customers, and as and when they encounter issues, they raise tickets in Jira. 

Roles and Responsibilities:

• Engineer also needsto work withthe team in India and update regularly on the incoming cases and their status
• Engineer needs to maintain and administer the virtual machines and Docker instances running on the private cloud with respect to our tools
• When a new feature is implemented on the tool, he needs to test it and report issues if any to the L2 team.
• Need to prepare dashboard reports in Tableau on the tool usage based when manager asks for it.

Technical Expertise:

Knowledge about TMS (Translation Management System) and their administration

Required Skills:

• Swiftly grasp the functionality of existing tools, including API communications with external applications, to pinpoint customer-reported problems and deliver Level 1 support
• Proficient in Tableau with the ability to rapidly develop new dashboards utilizing various data sources
• Proficient in AWS administration for the management of Virtual Machines and Servers within the AWS cloud environment
• Proficient in Jira administration
• Prior experience in customer support
• Good Communication (oral and written communication in English language) and Interpersonal Skills