Qualification Required:

• Adhere to established processes to ensure high-quality service and customer satisfaction.
• Achieve first-call resolution by effectively addressing customer needs and inquiries.

Roles and Responsibilities:

• Provide remote support to customer in the US.
• Handle inbound calls from customers.
• Resolve issue and properly communicate to customers using available channels: emails, phone calls, etc.
• Redirect calls to specialist support if required.
• Resolve tickets and assigned tasks within stipulated SLAs.
• Use knowledge bases effectively to resolve tickets.

Technical Expertise:

• Prior experience in a technical call center.

Required Skills:

• Clear written and verbal English communication skills (C1/C2 level).
• Proven skills and competency in providing professional phone support.
• Ability to communicate with empathy and build rapport with customers.
• Strong aptitude and interest in developing in-depth product knowledge at a specialist level.
• Solid documentation and record-keeping skills.