Qualification Required

• Monitor, prioritize, and assign tickets to team members to achieve the most efficient outcome.

Roles and Responsibilities

• Is responsible for the day-to-day operational delivery of the first level Technical Service Desk team- Level 1
• Managing onsite resources. Responsible for fulfilling team request and provide full support to team members.

Technical Expertise

• Requires an experienced and knowledgeable Information Technology professional with experience troubleshooting, installing, supporting, and maintaining hardware, software, access, and workflow issues

Required Skills

• MS Tools
• Strong ITIL process knowledge
• Experience with ServiceNow or similar ticketing system
• Active Directory
• Sharepoint
• Webservices
• LAN, WiFi, VPN