Empowering Scalability and Efficiency in the American eCommerce Sector
HCLTech drives operational excellence and customer satisfaction through RPA migration and automation
The client, American eCommerce MNC, faced issues of scalability in Robotic Desktop Automation (RDA) and had the need for system integration. They partnered with HCLTech to enhance the system's ability to handle a growing number of users and streamline user and agent creation processes. The impact our innovate solution was significant, with reduced process times, faster call handle times, and streamlined reship processes.
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