Amazon Connect migration in HCL Technologies’ Insurance Business Services | HCL Technologies

Amazon Connect migration in HCL Technologies’ Insurance Business Services

HCL Technologies’ Insurance Business Services is an FCA-regulated UK&I life and pensions administrator that offers end-to-end services for the insurance industry. For over two decades, HCLIBS has serviced insurers in the life and pensions domain with a wide assortment of BPM experiences and a full range of digital services. HCLIBS has a strong pool of talent and the expertise of more than 600 industry professionals serving their clients. HCLIBS manages a million policies and has already migrated over four million policies. It has an extensive experience on over 4,600 life and pensions insurance product variants and has performed over 30 systems migrations. All these services have been offered with a global workforce spread across four delivery centers worldwide.

With the onslaught of COVID-19, the insurance service expectations changed and HCLIBS realised that only a future-ready insurance business will survive in the “new normal”.

Read the case study to learn their journey towards modern capabilities as per customer needs with the help of Fluid Contact Centers’ solutions.