Improving product quality and customer satisfaction for a major American restaurant chain | HCLTech

A prominent American quick-service restaurant chain wanted to transform their business operating model, fast food manufacturing process and food quality assessment. The client’s existing business model was heavily dependent on manual interventions and traditional and legacy methodologies, which hindered the chain’s ability to harness emerging technologies to empower their 14,000-strong workforce. Consequently, they lacked scalability for expanding the business without compromising product quality.

HCLTech served as the restaurant chain’s technology partner to deliver operational agility without disrupting the business and depleting the bottom line.