Overview
Key Capabilities
- Intelligent AutoBot capability that can be customized to meet the unique needs of your customers and provided services
- Supports native language or voice to enable everyone to easily use this interface
- Can be used in conjunction with iCE.Manage or can be integrated into third-party systems
- When used with iCE.Insights, AI/ML-based actions can be integrated to enhance the overall problem resolution process
- Includes SmartFAQ to provide access to static content to further help customers
- Capability can be extended to Field Technicians to support Installation and Service Verification
The below diagrams illustrate how iCE.SelfCare can support your needs:


Benefits & Value
Benefits
Empower Customers or technicians to remotely access deployed devices to:
- Obtain real-time status of whole home environment
- Diagnose and solve common problems with intelligent and customizable Autobot
- Automate Resolutions
- Manage Common device configurations and perform remote actions such as:
- Speed tests
- Guest access configurations
- Password configurations

Value

- Reduce Call Volume
- Reduce Call Wait Time
- Decrease avoidable truck rolls

- Increase Customer Satisfaction
- Improve installation and service quality