Who we are
A digital world is still a world with people at its center. To succeed in digital transformation, businesses must focus on both technology and the people who will interact with it.
HCL’s Digital Consulting practice brings together decades of deep technology expertise with best in class consulting services that are global, outcome based, and people-focused. Our mission is to drive both transformation and continuous improvement, and to do it all at scale. We work as a partner alongside our clients to align technology needs with business goals — from strategy to execution.
find what’s possible with strategic future focus
actionable solutions right-sized
human-centered and business-minded approach
trusted advisors who work with you
around the globe
A suite of services designed for your digital transformation success.
CX strategy &
how well you connect with and engage your customers, employees, and stakeholders can be your single biggest competitive advantage.
our experience approach includes leveraging innovative ways to identify unmet needs of customers, employees and users; implementing successful and meaningful experience strategies across organizations and building new product/service experiences for stakeholders through our unique customer experience transformation framework.
customer experience strategy
drive the development and implementation of an actionable enterprise-wide CX strategy to deliver positive, meaningful experiences for your customers across all channels.
user experience design
create relevant, next- generation digital experiences that drive customer and business value through lean UX research, strategy, design, iteration and validation.
develop an enterprise-wide EX strategy that takes inspiration from the employee and their day- to-day journey, delivering a best-in-class place to work.
deploy design-thinking and human-centered design to innovate and transform technology, meeting new requirements or unarticulated customer needs.
our nexus methodology, a framework that puts customer experience at the heart of product experience.
- human centered
- data defined experiences
- business process modeled
- integrated people, process and technology
- iterative and collaborative
organizational change management
we specialize in helping complex organizations enact transformation at scale through a human lens.
organizational change management (OCM) drives performance agility through engaging clients at the individual, team, and organization level. successful OCM starts with the individual and mobilizes large groups of people over time.
manage stakeholders and align leaders to proactively support each other, be laser focused on what is most important, and committed to driving the business forward – together.
engagement & readiness
mobilize and communicate consistently to employees to enable adoption and change through training and creative ways of engagement.
adoption & sustainment
transform in actionable ways at the organization, process, and role levels to create new ways of working.
change Capability Building
build a governance framework and leadership tools that will result in employees embracing the change at every level.
projects with good, effective change management programs in place are
more likely to financially outperform their peers
more likely to achieve objectives
but, only 1 in 5
organizations report they are effective at managing change
- set the stage and plan
understand the change story and build a journey towards adoption
- expand reach, engage, and drive adoption
engage and equip individuals, teams, and the greater organization for success
- measure and monitor
optimize performance and sustain the adoption
identify context, impact, and stakeholders define scope, strategy, and case for change integrate OCM plan to program approach tailor for each workstream actively manage risk and resistance.
prepare and align leaders and sponsors launch the change network deploy comms and training ensure readiness across all workstream engage people and execute plan implement support structures.
measure and celebrate successes evaluate and state against baseline address and resolve outstanding risks charter a sustainability plan transfer knowledge and ownership identify and integrate lessons learned.
OCM story and rationale stakeholder and impact assessments OCM strategy and change plan.
leadership engagement plan change champion network communications training readiness.
adoption plan and metrics change sustainability plan.
workforce Transformation strategizes how to organize and engage talent to prepare for the future of work and respond to shifting market realities.
to fully realize transformation objectives requires an early and intentional focus on organizational design, culture, and workforce needs. We help you optimize your business and digital transformation spend.
org design & workforce strategy
create right-fit transformation strategies and optimize organizational structures to serve as the foundation for companies' journey towards agility and scale.
technology & analytics
optimize core HR technologies and empower managers and employees with consumer-grade experiences. Leverage advanced HR analytics to find patterns and predictions that demonstrate real ROI.
experience & culture
reinvent the culture and employee experience across an organization to fuel a fulfilled and engaged workforce that delivers targeted business results.
learning strategy & development
start building extraordinary teams and leaders by establishing a holistic skill development program.
people & processes
align people and processes across an organizational structure in a way that cultivates agility and innovation, managing talent in a way that propels growth.
people are the fuel of transformation.
to fully realize transformation objectives requires an early and intentional focus on organizational design, culture, and workforce needs.
we help you optimize your business and digital transformation spend.
digital strategy & planning
markets are changing faster than ever, requiring businesses to quickly adjust strategies, products and services to remain competitive. and innovative digital business solutions will be essential part of the mix.
successful organizations must be flexible and cross functionally aligned, but from an independent study conducted by HCL, less than 25% of enterprises are able to bring their digital strategy vision to and through execution.
conduct executive interviews, workshops, surveys, and examine how advances in other industries could apply.
digital transformation planning
use digital technologies to create new business processes, culture, and customer experiences.
digital business case development
create aspirational but pragmatic digital business cases for organizations to sell-in their digital transformations.
option evaluation & prioritization
identify which solutions have the best ROI; facilitate prioritization activities that lead to actionable roadmaps.
digital business architecture
combine deep business savvy with strong technical knowledge to develop and execute on digital road maps.
HCL's digital sphereSM looks at an organization's digital strategy through key guiding principles that enable successful scaled digital programs.
eight dimensions of a successful digital transformation program
agile delivery transformation
we design agile operating models that align to your delivery ecosystem around the creation of value and release it to your customers in the shortest sustainable time.
whether distributed or local, we create models that scale and synchronize around common structures, roles, and cadence with visible transparency. our ability to articulate how your technology spend supports your business capabilities.
as gold partners with scaled agile, we also leverage and have deep experience with spotify and distributed agile models to bring the best of these frameworks to your organization.
coach leaders to better understand their role and how to lead the change across the organization.
agility operating model
create an organizational agility model to better find and seize opportunities to improve operations & processes within a focused business model.
lean portfolio management
manage an organizations portfolio of projects by applying lean thinking to achieve both speed and quality of work while focusing on business needs.
business solutions & lean systems
move an enterprise to a flow-based, value-delivery-focused model to develop top rate solutions.
value stream and team activation
facilitate value stream activities to enable teams to better focus on delivering value, instead of projects – or to task completion.
lead an organization on how to both navigate and persevere through team and enterprise-level changes.
in a competitive world, companies need to digitally transform—to accelerate business activities, processes, competencies and models to strategically leverage the opportunities presented by digital technologies.
from product vision and strategy to roadmaps, development and delivery, our product managers deliver the full potential of agile methodologies that run at scale to flex and match the unique contours of your organization.
market opportunities & analysis
identify and understand business and consumer challenges.
product & service design
match product offerings with market opportunities.
product & service development
include development, testing, delivery and release management.
product & service launch
launch product or service and managing growth.
product lifecycle management
optimize sales opportunities for established products and services.
product & service transition
manage end-of-life cycle and transition to new products/ services.
half of companies do not use a consistent product management process
one in five products being delivered fail to meet customer needs
over half of companies view product managers as tactical rather than strategic leaders
product management is responsible for the strategy, roadmap, and feature definition for a product or product line. they are the glue that holds Business, CX and technology vision and process together.
without the strategic focus of a product management perspective, individual requests are solved one at a time, without prioritizing the greatest value to the organization and without a strategic lens.
enterprise program management
we support traditional portfolio, program and project management, filling staff augmentation roles with PMs that also have skills and experience in related disciplines (e.g. agile Ways of working, organizational change management), as well as relevant industry experience.
we also provide practical guidance and approaches for working in a hybrid waterfall- agile environment and fill agile roles in your organization, such as scrum masters, release train engineers (RTEs) and JIRA administrator support.
for companies further along in their agile maturity journey, we help with moving from an EPMO to an APMO, organizing by products not projects, and by establishing new capabilities such as lean portfolio management, value stream mapping, and technology business management.
governance & reporting
establish the right balance of centralized control and team empowerment.
program & project Managers
provide PMs with deep industry, program and project management skills.
agile role augmentation
provide scrum masters, release train engineers (RTE), JIRA admin support.
lean portfolio management
create lean budgeting and guardrails to fund epics.
value stream mapping
create a key step in implementing solutions that provide a continuous flow of value.
technology business management
enable finance, business and technology leaders with transparent reporting for better planning and decision making.
the EPMO is responsible for overall governance and execution of programs and projects to achieve a company's strategic vision and business objectives.
in short, translating strategy into execution and value delivery using leading-edge methodologies and best practice tools and frameworks.
industry capability definition
leveraging expertise spanning industry segments and geographies, we help to identify differentiating capabilities needed to meet business goals, and then deliver a best-fit approach to enable tangible business outcomes
- measurable end outcomes
- empowered business users
- engaged business ecosystem & stakeholders
- efficient business processes
- eliminating visibility blind spots
help organizations gain strategic advantage by benchmarking their capabilities or services against industry leading practices.
collaborate with organizations to identify the advancement curve in capabilities needed to meet their business requirements, helping them set up their path to business success.
business case definition
define the business case for a recommended solution or approach, prioritization and roadmap guiding organizations towards unlocking true business value along measurable indicators.
help define the actions needed to drive synergies between the enterprise business model and business capabilities to drive value-based outcomes in a digitalization context.
our expertise spans multiple industries with a wide range of bouquet offerings that help organizations map the path and capabilities required to meet their desired business outcomes.
manufacturing aerospace & defense
- supplier risk management
- cost to serve optimization
- contract lifecycle management
- B2B2C strategy & enablement
energy & utilities
- asset management
- outage management
- microgrid management
- digital worker
oil & gas
- spare parts availability & optimization
- operational efficiency
- remote/predictive maintenance
- travel retailing innovation
- connected traveler profile & governance framework
- pricing & rewards reinvention
- distribution transformation roadmap
- labor force skills assessment
- operations control tower
retail & CPG
- sales enablement
- demand driven value network
- source to pay process optimization
- integrated business planning
life Sciences & healthcare
- quality & audit management
- digital lab
- commercial operations
- risk & compliance
- KYC & AML wealth management
- open banking
media, entertainment & telecom
- customer engagement improvements
- pricing and promotions management
business process optimization
focusing on process transformation, optimization and automation, our business process services help organizations strategize, design, implement and improve their business processes and measure outcomes.
we achieve this via a team of process and domain experts, who bring in the outside-in thinking and expertise gained from various engagements across industries.
assessing and re-engineering core organizational processes at the enterprise and program levels.
streamlining business processes for simplicity, improved service quality and delivery, often at lower costs.
helping organizations to create maximum value while eliminating internal process waste.
measuring and reporting benefits accrued over the realization period.
we work across technology lifecycle to deliver measurable outcomes through
- deep domain expertise
- data insights driven methodology
- industry playbooks
- BPMN toolset
- PAIR framework for continuous improvement
Challenges we help solve for our clients
From comprehensive end-to-end transformation solutions, to specific program and project initiatives. We look across the entire ecosystem to drive the change our clients need.
home décor company
convenience Store Chain
Executive Vice President, Digital Business Services