Fluid workplace solutions for Retail
The retail landscape has been gradually becoming more customer-focused and competitive. In today’s changing world, shoppers prioritize on exceptional customer experience, pushing retailers to deliver the promise of a personalized and seamless shopping journey across all channels.
The widespread proliferation of connected devices, rising prominence of the online commerce industry, and the power of emerging technologies have accelerated the retail business transformation, streamlining the in-store experience, omni-channel commerce, supply chain management, and other day-to-day operations. In short, redefining the retail industry.
To keep pace with the heightened consumer expectations, now the retailers must make key investments in the latest technologies, such as artificial intelligence (AI), machine learning (ML), AR & VR, Internet of Things (IoT), and cloud to create rich and customer-first experiences across all touchpoints to reinvent the retail outlook.
HCLTech WISE Retail is an industry-focused solution that helps retailers reimagine and optimize their business operations and to deliver an omni-channel experience to the customers. It enables the enterprises to address specific business challenges and help retailers achieve enhanced workforce productivity, business outcome, superior customer experience, greater workforce satisfaction, and retention.
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The HCLTech WISE Retail empowers retailers through a four-phase approach and enables them to gain analytics-driven insights for retail digital transformation to increase efficiency, develop new business models, and create a multi-channel customer experience.
Engage
Design thinking-led approach defines the business outcomes, transformation strategy and roadmap
Envision
Create a definitive re-invention blueprint and associated technology landscape to support the vision
Empower
Design and implementation services for retail digital transformation and onboarding
Evolve
Services comprising HCLTech IPs deliver an intelligent operation framework
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Talk to an expert to accelerate your retail workplace transformation with our retail-specific workplace strategies.