HCL
Ritesh Jain

"I believe that tomorrow would be better served if we adopt our ‘digitalCOLLEAGUE’s’ into the mainstream, and design workflows that enhance the humanity of our workforces."

Ritesh Jain

VP & Head of Automation – DPO, HCL Technologies

Namratha Dharshan

With automation and AI/ML gaining traction and the roles of executives undergoing a change, analytics will be the key enabler of the resultant transformation.

Namratha Dharshan

Research Director, ISG

The Inevitable: Digital Technologies driving the Next Phase of Digital Transformation and Operational Excellence

Automation has become the de-facto technology for several functions within the business process industry. It addresses data entry, data processing on several fronts, as well as data extraction in some cases. Increasingly, automation efforts and investment are largely focused on routine, mundane tasks including transactional, and processing-intensive operations.

In this perspective by ISG and HCL Technologies, the authors share insights on the potential of digitalCOLLEAGUE which elevates the role of the human workforce, and how it transforms the way transactions are processed across business operations.

Unspoken Correlation Between Employee and Customer Experience

Undoubtedly customer experience has gained more importance now than ever. Enterprises continue to explore endless possibilities of providing seamless and enriching customer experience. However, they miss seeing the larger picture of customer experience that is enabled from inside the organization.

Interfacethat invites usage

Embracing the Future of Work

Organizations must invest in tools and technologies that are easy to use, can integrate with existing systems, and helps employees use the tools effectively to become more efficient

Honing digitaltransformation skills

Reshaping the Employee Experience

With changing technology landscape, training employees to use tools effectively, leverage analytics, and apply them to improve business outcomes is an imperative

ChangeManagement

Adapting to a New Paradigm

A strong change management is crucial to enable digital transformation. Having relevant and improved metrics alongside strong leadership to foster the change is important

Ushering in an Age of Human-Machine Collaboration

digitalCOLLEAGUE focusses on rebuilding systems, redefine collaboration, & empower human-machine co-existence

Automate repetitive tasks

Automate repetitive tasks

Free up workforce to perform business critical operations

Improve business visibility

Improve business visibility

Foster insights based informed decision making

Orchestrate hyper personalization

Orchestrate hyper personalization

Create an exemplary customer experience

Leverage unmatched scalability

Leverage unmatched scalability

Readily respond to volatile market forces

Gain maximum investment value

Gain maximum investment value

Revitalize existing automation investments

Decision making

Decision making

Advanced analytics to provide visibility and transparency

Discover more

Please download full perspective

For demo on digitalCOLLEAGUE please contact us at Digital Process Operations Marketing