"I believe that tomorrow would be better served if we adopt our ‘digitalCOLLEAGUEs’ into the mainstream, and design workflows that enhance the humanity of our workforces."
VP & Head of Automation – DPO, HCLTech
"With automation and AI/ML gaining traction and the roles of executives undergoing a change, analytics will be the key enabler of the resultant transformation."
Research Director, ISG
The Inevitable: Digital Technologies driving the Next Phase of Digital Transformation and Operational Excellence
Automation has become the de-facto technology for several functions within the business process industry. It addresses data entry, data processing on several fronts, as well as data extraction in some cases. Increasingly, automation efforts and investment are largely focused on routine, mundane tasks including transactional, and processing-intensive operations.
In this perspective by ISG and HCLTech, the authors share insights on the potential of digitalCOLLEAGUE which elevates the role of the human workforce, and how it transforms the way transactions are processed across business operations.
Unspoken Correlation Between Employee and Customer Experience
Undoubtedly customer experience has gained more importance now than ever. Enterprises continue to explore endless possibilities of providing seamless and enriching customer experience. However, they miss seeing the larger picture of customer experience that is enabled from inside the organization.
Interfacethat invites usage
Organizations must invest in tools and technologies that are easy to use, can integrate with existing systems, and helps employees use the tools effectively to become more efficient
Honing digitaltransformation skills
With changing technology landscape, training employees to use tools effectively, leverage analytics, and apply them to improve business outcomes is an imperative
A strong change management is crucial to enable digital transformation. Having relevant and improved metrics alongside strong leadership to foster the change is important
Ushering in an Age of Human-Machine Collaboration
digitalCOLLEAGUE focusses on rebuilding systems, redefine collaboration, & empower human-machine co-existence
Automate repetitive tasks
Free up workforce to perform business critical operations
Improve business visibility
Foster insights based informed decision making
Orchestrate hyper personalization
Create an exemplary customer experience
Leverage unmatched scalability
Readily respond to volatile market forces
Gain maximum investment value
Revitalize existing automation investments
Advanced analytics to provide visibility and transparency