Overview
In today’s hyper-competitive world, it is becoming increasingly vital for organizations to integrate cognitive technologies into their products/platforms to drive customer satisfaction and gain market share - IDC predicts. According to Gartner, by 2021 AI augmentation will generate $2.9T in business value and recover 6.2B hours of worker productivity.
From simplistic use cases of answering questions, providing recommendations and direction, and automatically adapting and learning based on former mistakes (For e.g. “Alexa shopping recommendations”) to moving to true frictionless service offerings (For e.g. “oncology identification services for cancer patients”) – we are truly in an era of significant disruption across industry segments through integration of these cognitive technologies.
This brings us to some unique and significant questions that need to be explored -
- How are top organizations thinking of integrating cognitive technologies into their products/platforms?
- Are customers truly getting outstanding service offerings through these integrations? Or is this just a tech fad?
- Will companies that don’t adopt to this new standard perish?
- What impact will artificial intelligence, cognitive, and intelligent assistance technology have on the end users?
We welcome you to an evening of interactive discussions with leading industry luminaries to deliberate on how to go about defining a desired customer experience and selecting the technologies that can be leveraged to create it. Speakers feature some of the senior engineering thought leaders from the industry, renowned external analyst and engineering leadership team from HCLTech.
We think it will be both, an interesting and informative evening.
Session
|
Time |
Topics |
|
17:00 |
Registration & Drinks Reception |
|
17:15 |
Welcome Introduction |
|
17:30 |
ESP Perspective by Industry thought leader |
|
18:00 |
Analyst View- Cognitive Product & Platforms |
|
18:30 |
Panel Discussion-Cognitive Product & Platforms – The new way to win customers |
|
19:00 |
Networking, Cocktails and Dinner |
Speakers
Sukamal Banerjee is Corporate Vice President - ERS Sales (Hi Tech & Comm) and Head - IoT WoRKSTM, at HCLTech. This involves defining market strategy, P&L responsibility and leading business development teams to drive new business growth. In addition, he leads HCLTech ERS’ global strategy and investments around emerging technology transformations along with Product Management and Service Line Unit development for world-wide markets.He also has additional responsibility as Business Unit Head for “IoT WoRKSTM” - HCLTech’ Internet of Things (IoT) business unit. This includes the charter for extending HCLTech’s thought leadership in IoT, creating market space, positioning and managing overall BU growth strategy, P&L and customer satisfaction across all vertical markets globally.
In a career spanning two decades, he has been instrumental in establishing HCLTech’s market leadership in the engineering outsourcing business and in creating some of HCLTech’s Top 5 accounts and large scale partnership agreements. He has been responsible for many of the first of its kind relationships with customers covering unique business models, entry into new geographic markets, entry into new vertical market segments and also pioneering wins of new service lines.
He is a frequent speaker in several industry and technology forums with focus on Communications, Digital Businesses and IoT. He has also authored various articles around emerging technology trends such as IoT, 3D printing amongst others, which can be referred here.Sukamal holds a bachelor’s degree in Mechanical Engineering and an MBA in Finance and is based out of Seattle, USA.
Dr. Hugo Evans has been with A.T. Kearney since 2000. He serves as the vice president of data science, working to apply A.I. and advanced analytics to solve complex business problems. He runs A.T. Kearney’s data science lab where his team works with clients to incubate, innovate, and co-create solutions to previously unsolved problems. Additionally, he provides subject matter expertise on A.I. to help clients plan for the next generation machine learning intelligence solutions.
Hugo was a lead author of the “IT’s Challenge: Bringing Structure to the Unstructured World of Big Data” (A.T. Kearney white paper, October 2014) and a contributing author of “Big Data and the Creative Destruction of Today’s Business Models” (A.T. Kearney white paper, January 2013). He also co-authored the articles “Building an Effective Knowledge Management Programme” and “iCPO, We’ve Got an App for That!”