Enabling talent to build a resilient digital future | HCLTech

Enabling talent to build a resilient digital future


Virtual Report Launch: “Future trends and requirement in re-skilling and upskilling the workforce in financial services industry”

There is an urgent reed to reskill and upskill talent to stay relevant in the changing times. The World Economic Forum predicted in January 2020 that the digital revolution will transform the future of work and the workplace: as many as 133 million new jobs will be created, but 75 million jobs are likely to be eliminated.  World economic forum also launched Reskilling Revolution, a scheme aimed to future-proof workers from technological change and help economies by providing new skills for the Fourth Industrial Revolution.

Soon after, the world was catapulted into the realms of uncertainty with the arrival of a global pandemic. Now in a post-pandemic world, there is a profound need for the workforce to gain valuable skills to stay relevant in the next-normal. Global 2020 Talent trend study show that in financial services sector,  according to executives, only 50% of the workforce is able to adapt to the new ways of work. But 75% of employees say they are ready to learn new skills.

Our study reveals six major areas that financial services organization focus on to address the need to reskill and upskill their workforce. 

St Gallen

 In this session we will cover the highlights of the study that will help you understand what measures financial firms take to enable their workforces to meet the changing customer expectations, to adopt new technologies, and to stay competitive in the market.

In this session we will also hear from industry experts on how the pandemic has forced financial organization to enable their workforce to build a resilient digital future for the next-normal.



Prof. Dr. Walter Brenner, Director & Professor for Information Management, University of St. Gallen

Dr Brenner is a Swiss academic, Professor of Information Management and Executive Director of the Institute for computer science of the University of St. Gallen.

In the past he was the director of research program "Information Management in 2000" at the Institute of Computer Science at the University of St. Gallen, Professor of Business Administration and Information Management at the Freiberg University of Mining and Technology and subsequently the Professor of Business informatics and Business Administration at the University of Essen. Since 2001 he is Professor of Information Management at the University of St. Gallen (School of Management), where from 2011 to 2013 he was Dean of the Economics faculty.
He focuses on the following research and teaching subjects: information management, industrial services and enterprise systems, design thinking and digital consumer business.


Dr. Benjamin van Giffen | Assistant professor for Information Management & Head of Research Group Management of AI, University of St. Gallen.

Dr. Benjamin van Giffen is the Assistant professor for Information Management & Head of Research Group Management of AI at University of St. Gallen. His research focuses on helping large and small organizations to scale AI efforts into productive use and Management of Artificial Intelligence in business organizations. He is involved in building a network of industry partners in consortial AI research projects and Teaching & supervising PhD, Master and Bachelor students in impact-oriented research projects. He holds a PhD in information systems research from the university of St Gallen.

Patrick Maes | Managing Director - Global Head of Bank User Solutions, Credit Suisse

Patrick is an executive with over 30 years of experience in banking IT, advanced technology, architecture and management consulting. Patrick is currently Global Head of Bank User Solutions within Credit Suisse and was previously Head of Strategy & Architecture for the CTO division. Before Credit Suisse, Patrick was Groups CTO and Head of Strategy & Planning for the COO division within Australia and New Zealand Banking Group (ANZ). He has worked with many companies across Europe, Asia, Australia and North America, including Bankers Trust, WIT Capital, Rabobank, AXA, IBM and HCLTech.
Patrick has a Doctorandus degree in Applied Economics, Master in Financial Sciences and a Postgraduate in Artificial Intelligence and Cognitive Sciences. He is an Enterprise Professor at the Engineering School of Melbourne University. He is also the Chair of the European Banking Federation Cloud Forum and Executive Board Member of the European Commission facilitated SWIPO organization promoting data portability and cloud switching in Europe.

Arthur Filip | Executive Vice President, Head of Sales Transformation & Marketing, HCLTech

Arthur Filip is Executive Vice President of Sales Transformation & Marketing. His role is to oversee customer relationships, sales excellence & operations and initiate transformational activities. He also leads all marketing functions including global business, strategic marketing, sales enablement and corporate communications to drive demand, growth and value for the HCLTech brand. He works with leaders and teams across HCLTech to prioritize customer and market point of view to aid the transformation journey. He joined the firm in January 2016 as a member of the Office of the CEO. Arthur is focused on delivering consultative value to our clients as a trusted advisor and deliver next generation solutions and services, including new Cloud models, unified digital experience, advanced analytics, IoT and security.
Previously, Arthur was with Microsoft where he led worldwide sales and GTM strategy for the Services Division. He has spent 25 years in business and technology services, specializing in uniting people, process, and business outcomes with enabling technologies and disruptive models to achieve success. He has led global units, industry verticals and horizontal lines of business across consulting, sales, global solution development, operations, and delivery.
A featured speaker and advisor to business leaders, Arthur holds a bachelor’s degree from Boston University’s Questrom School of Management

Sudip Lahiri | Senior Vice President and Head, Financial Services, Europe, HCLTech

Sudip Lahiri heads Financial Services for HCLTech in Europe with focus on Benelux, Nordics, DACH, France and Southern Europe. With over 24 years of experience in IT and 20 years in the European market, Sudip has made significant contributions to HCLTech’s Financial Services business and in managing top customers in the region.An accomplished leader, with responsibility to work closely with opinion leaders, product partners, sourcing advisors and analyst’s community, Sudip has worked hard to improve visibility of the organization and grow the business in Europe.
He has put a great effort and his dynamic thinking to build cXstudio, Co-Innovation Labs and near-shore centers. He is also globally responsible for managing some of HCLTech’s top financial services customers.Sudip holds a Master’s from Johnson & Wales University and a Bachelor’s in Science from University of Calcutta. He also holds an MBA from University of New Hampshire.

Rachel Powers | Senior Vice President and Head - Digital Consulting Practice, HCLTech

Rachel is a Senior Vice President in Digital Consulting Practice at HCLTech Ltd. She has over 20 years of experience creating innovative products, services & experiences for consumers and businesses. She has worked with brands such as Apple, Google, Cisco, Disney, HSBC, HP, Intel, Motorola, Oracle, and Yahoo, among others, to create new value, resulting in digital experiences, new business models & transformations that drove customer engagement, brand and revenue growth.
Rachel is an inventor of several patents and has contributed to many industry awards, such as Best of Innovation Honoree at CES, IDEA Design Excellence Award, GOOD Design Award, Red Dot Design Award, iF Product Design Award, Core77 Design Award, and many others. In addition, Rachel is a professor at UC Berkeley, where she teaches courses on product design, innovation and entrepreneurship.