Overview
HCLTech is proud to be the Gold Level Sponsor for SAP for Utilities, 2019.
HCLTech is transforming the way SAP platforms are enabling users to perform their everyday jobs and helping organizations transform to the digital age. Transform experience, transform the business with HCLTech Engage 3.0.
Today’s utility industry trends report a focus on customer experience and back-office automation. Customers want to connect with their utility provider in an automated, predictive, intelligent, and secure manner while providers want accurate reporting and analytics. In response to the industry needs, HCLTech has released Engage 3.0, an industry gold standard accelerated framework to implement a digital core with a number of key innovative solutions focused on digital customer experience and operational efficiency.
Built on the latest SAP platforms, S/4HANA, and SAP C/4HANA, the Engage 3.0 accelerator encapsulates HCLTech’s vast experience in these fields, while adopting leading technologies such as IoT, automation, and machine learning to come up with a prebuilt library of industry-specific IPs and applications to accelerate your digital transformation journey.
Thought provoking session
Wednesday, October 23, 2019 | 11:50 AM - 12:30 PM
Southern California Edison (SCE), in collaboration with HCLTech and SAP, will be one of the first utilities clients in North America to implement the SAP C/4HANA service suite solution. As interactions with utility customers have evolved over the past decade, the SAP C/4HANA solution provides a cutting edge solution to handle the modern demands of customer information, analyze them, and provide optimal outcomes for utility customers.
Through integration to SAP Hybris Marketing, SAP S/4HANA, SAP ERP, SAP Data Quality Management, SAP Easy Document Management, outage management, demand-side management programs, and others, we will outline how SAP C/4HANA continues to improve customer interaction and satisfaction while building a sustainable and cost-effective solution for today and the future.
Key business benefits:
- SAP C/4HANA integration
- Enhanced customer experience
- Building the foundation for future customer interactions