IAOP Outsourcing World Summit

Overview

Celebrating 10 Years of Partnership

For the 10^th year, HCLTech will be sponsoring the IAOP Outsourcing World Summit, this year held in San Antonio, Texas on Feb 19-22. The annual summit brings together a global community of outsourcing professionals for unparalleled knowledge sharing, networking and business development experiences.

21^st Century Technology Services

Digitalization is fundamentally changing how businesses operate and thrive in the 21^st Century. Automation and Cloud are no longer optional – but core components of any Business Transformation exercise. As businesses reinvent themselves, transform themselves or face decline, IT must evolve from a traditional efficiency orientation to business outcome orientation. This means traditional, non-flexible, effort-oriented contract structures will no longer be enough. This also means that the real value that a Technology Services provider enables is enabling innovation, acceleration and flexibility. This is the brave new face of IT in the Digital world, and HCLTech has proven time and again to be the technology services partner of choice for 21^st Century Enterprises.

Visit HCLTech Booth #52

Discover why hundreds of organizations trust HCLTech to help them on their journey to greatness by visiting booth #52 in the exhibition area. Here, you will have access to demos on DRYiCE, HCLTech’s industry-leading Autonomics and Orchestration framework, as well as experts in the fields of Cloud, Software Defined Infrastructure, AI, Machine Learning, Robotics and more.

Leadership Speaking Session

Date: Monday, Feb 20 at 2:35 PM - 3:20 PM CST – Grand Oaks R

Topic: 21^stCentury IT Services: Vistra Energy case study

Speaker: Ravi Malick, SVP & Chief Information Officer, Vistra Energy

The rules of business success have changed in the 21st Century, and HCLTech is the transformational technology partner of choice to more than 250 enterprises whose measures of success are based on value, innovation and enabling positive business outcomes in the digital era. During this client-led session, hear how Vistra Energy (erstwhile Energy Future Holdings) are capitalizing on the breadth and scope of HCLTech’s 21^st Century technology Services capabilities to achieve transformational outcomes in a highly competitive industry while emerging from challenging times.

Download Zone

A Utilities major achieves enhanced CSAT and MTTR

HCLTech’s DRYiCE monitoring layer helped simplify processes. Additionally, CSAT and MTTR for tickets improved, while IT operations were streamlined.

Large manufacturing company reduced average server provisioning time from 30 days to 4 hours

Manual IT provisioning led to errors and poor end-user experience. By deploying DRYiCE, average server provisioning reduced from 30 days to four hours.

Global CPG enterprise reduces manual interventions by 50%

The client’s error-ridden event management and resolution deployment involved manual execution. Through DRYiCE, manual intervention in key IT processes was reduced by 50%.

Financial services major achieves 60-70% reduction in service-level outages

The client’s inaccurate monitoring tools impeded business impact analysis for application-specific failures. HCLTech deployed DRYiCE, thereby effecting 60-70% reduction in service-level outages.