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IAOP Outsourcing World Summit
Section 1 for Special Event Campaign content type
Celebrating 10 Years of Partnership
For the 10th year, HCL will be sponsoring the IAOP Outsourcing World Summit, this year held in San Antonio, Texas on Feb 19-22. The annual summit brings together a global community of outsourcing professionals for unparalleled knowledge sharing, networking and business development experiences.
21st Century Technology Services
Digitalization is fundamentally changing how businesses operate and thrive in the 21st Century. Automation and Cloud are no longer optional – but core components of any Business Transformation exercise. As businesses reinvent themselves, transform themselves or face decline, IT must evolve from a traditional efficiency orientation to business outcome orientation. This means traditional, non-flexible, effort-oriented contract structures will no longer be enough. This also means that the real value that a Technology Services provider enables is enabling innovation, acceleration and flexibility. This is the brave new face of IT in the Digital world, and HCL has proven time and again to be the technology services partner of choice for 21st Century Enterprises.
Visit HCL Booth #52
Discover why hundreds of organizations trust HCL to help them on their journey to greatness by visiting booth #52 in the exhibition area. Here, you will have access to demos on DRYiCE, HCL’s industry-leading Autonomics and Orchestration framework, as well as experts in the fields of Cloud, Software Defined Infrastructure, AI, Machine Learning, Robotics and more.
Special Event Campaign
Leadership Speaking Session
Special Event Campaign
A Utilities major achieves enhanced CSAT and MTTR
HCL’s DRYiCE monitoring layer helped simplify processes. Additionally, CSAT and MTTR for tickets improved, while IT operations were streamlined.
Large manufacturing company reduced average server provisioning time from 30 days to 4 hours
Manual IT provisioning led to errors and poor end-user experience. By deploying DRYiCE, average server provisioning reduced from 30 days to four hours.
Global CPG enterprise reduces manual interventions by 50%
The client’s error-ridden event management and resolution deployment involved manual execution. Through DRYiCE, manual intervention in key IT processes was reduced by 50%.
Financial services major achieves 60-70% reduction in service-level outages
The client’s inaccurate monitoring tools impeded business impact analysis for application-specific failures. HCL deployed DRYiCE, thereby effecting 60-70% reduction in service-level outages.