In our digital age, technology is residing at the core of business processes, increasing the IT information input at every transaction to secure an increased competitive advantage. It is used to scale digital transformation, reduce overheads, and improve responsiveness. However, the key to manage digital revolution are tools, architectural frameworks, content, and process management solutions that support and facilitate the adoption of Digital Enterprises. 

Over the past many years, we have carved out a dedicated business unit to drive pragmatic implementation of AI for enterprises – DRYiCE, a division of HCL Technologies focused on building AI-powered products and platforms for the digital world with the vision to transform and simplify enterprise IT, Business, and Digital Operations.

DRYiCE by HCL Technologies is a platinum member of The Open Group. DRYiCE SX won the ‘President’s Award’ in the category ‘Service Delivery & Automation’ at The Open Group Awards for Innovation and Excellence in Bengaluru, India. The Open Group event focus not only on some of the emerging digital technologies, but also on the standards, architectures, and business frameworks that support and enable the implementation of the modern Digital Enterprise.



Prafull Verma



Date: 30th October
Time: 4:45 PM – 5:30 PM MYT
Venue: BALL ROOM: 1

Topic: Think Big Start Small -Tried and True approach for IT4IT Implementation

Abstract: This presentation talks about the case study of a real-world IT4IT implementation of Digital Services Management. A large company with Global spread and strong legacy started the first step towards IT4IT. It described the approach that we have taken- Start small for a big vision. How we educated the stakeholders and embarked upon the journey. What were the pre-requisites, challenges, and how we dealt with them? What are the lessons learned?

Key takeaways from our expert’s session are:
  • Learn from real-world experiences
  • Through a case study, understand the pre-requisites and approach for a successful implementation of ITSM solution