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Overview

HCL will be a featured partner as a Gold-level sponsor for the upcoming SAP Hybris LIVE: Global Summit 2017 event to be held in Barcelona, Spain October 17–19.

SAP is promoting this year’s production as “The Customer Engagement & Commerce Event of the Year,” offering deep-dive learning and forward-thinking content to cover commerce, marketing, service, sales, revenue tailored for people in leadership across a broad range of industries.

Key Highlights

Speaking Session

HCL will host Mr. Sunil Nair, Senior VP of Technology & Business Solutions, SPAR Hypermarket, India to present HCL’s integrated commerce solution built on SAP Hybris platform.

Hybris Showcase

HCL will demonstrate key solutions offered on SAP Hybris

HCL SAP Leadership

We would be delighted to arrange a meeting with our senior HCL SAP leadership team attending SAP Hybris in Barcelona. Please register your interest and we will get in touch to confirm. 

Sessions

HCL SAP Hybris Solutions which will be showcased

 

HCL Integrated Commerce Solution
HCL’s Integrated commerce solution is built on the market-leading SAP Hybris and SAP C4C platforms, and leveraging the power of S/4HANA to provide the ability to deliver a seamless and personalized customer experience across multiple channels and devices. HCL provides businesses with a rich set of digital commerce capabilities—including back-end and front-end integration—that enhance user experience, improve operational efficiencies in business processes, and promotes self-service to reduce cycle time.
HCL iCare on C4C
HCL's iCare solution on Hybris C4C provides a configurable alert learning framework by employing dynamic predictive analysis of previous actioned alerts to apply weighted priority based on agents response patterns. This helps companies uncover customer complaint patterns, mitigate issues around call volumes, and directly improves real-time customer interactions in call center operations.
Customer Experience Hub
Designed to showcase the Customer Experience Hub – pulling together connected assets, B2B commerce and service solutions – we’re providing enterprise digital tools to address the entire customer journey from pre-sales to post-sales experience.