CIO 2028: Leading the Future
The rapid evolution of technology, changing business priorities, and global shift of power are compelling CIOs within the financial services industry to reevaluate their IT Target Operating Model components. The way these components are prioritized today will be instrumental in shaping the role of CIOs in the future.
In cognizance of this shift, HCLTech, global technology service provider, and Institute of Information Management, University of St. Gallen is collaborating to capture the evolving components of IT target operating model and its impact on the role of CIO. This one-of-a-kind collaboration is aimed at throwing light on key business priorities for the CIO community and the competencies that would create resilient enterprises.
The program will follow a three-phased approach that will provide a networking platform for the leaders to capture their insights, document their findings, and disseminate the results.
Conceptualizing Ideas
In this phase, we are organizing Technology and Innovation Conclave to bring together business leaders, technology experts, and communities to capture the elements of change and ideate on the future IT target model for banks and insurance companies. The team will conduct a thorough investigation of the topic, gathering information through survey, reports, academic articles, and interviews with experts in the field.
The Technology and Innovation Conclave will be held thrice this year to effectively cover various elements and themes that influence the CIO role.
Clustering Insights
The second phase involves compilation of the insights, including setting priorities, tasks, structure, behavior, timeline, and resources that define success for CIOs and lead the change. At this phase, the teams will begin drafting the book content, along with the contributions from the experts to make more effective and engaging.
Disseminating Results
The final phase of the program involves dissemination of the insights, in the form of book. Our leaders and authors will shed more light on the insights to help CIOs embrace change, solve problems, and build more customer-centric and value-driven IT operating model.
Upcoming Technology and Innovation Conclave
The Technology and Innovation Conclave is aimed at bringing together CIOs, technology experts, and business leaders to develop common ideas around the CIO role in the financial services industry. The discussions during the conclave will be focused on:
- The recent trends such as cloud transformation, artificial intelligence, workplace modernization, ‘Green in IT’, and the overall future of IT
- The impact of the recent technology trends on the role of CIO in the financial services industry
- Success stories and pitfalls of digital transformation in the financial services sector
- The key competencies of the future CIO role in the banking and insurance sectors and similar overlapping roles, such as the Chief Digital Officer and the Chief Data Officer
- The way IT will be managed and steered in a rapidly digitized financial services industry
- The most effective set up for digital transformation
- The evolving components of the IT target operating model in the financial services sector

Meet the Change Leaders
The more important digitization in banks and insurances will be, the more important is a resilient, stable, compliance and cost-effective future IT target operating model.

Walter Brenner
Professor of Information Management | University of St. Gallen
Discussions can lead to creative solutions. Through this platform, HCLTech is supercharging the future of CIOs across the financial services industry by enabling them to come together and share a new perspective on efficiently prioritizing IT Target Operating Model components

Sudip Lahiri
Executive Vice President & Head - Europe, Financial Services, HCLTech
The traditional lines between business and technology are increasingly blurring – to exploit the full benefit of technology, financial services companies need to reinvent the IT target operating model.

Dr. Mario Crameri
Partner at nxt digital
Panelists and Details
The session at conclave will be hosted by Professor Walter Brenner from University of St. Gallen, Sudip Lahiri, Head of Financial Services, Europe, HCLTech, and Dr. Mario Crameri, Entrepreneur, ex-CIO, Credit Suisse. Leaders from various steams of industry and academia will be at the session to share their experiences and insights into outcome-centric IT target operating models that impact the future of IT in banks and insurance companies.
Venue: Park Hyatt, Zurich, Switzerland
Time: 4:00 p.m. to 6:00 p.m. CET
Analyst Recognition

Positioned as a Leader and Star Performer in Everest Group’s Open Finance IT Services PEAK Matrix® Assessment 2022

Positioned as a Leader and Star Performer in Everest Group’s Application And Digital Services (ADS) In Property & Casualty (P&C) Insurance PEAK Matrix® Assessment 2023

Positioned as a Leader in ISG Provider Lens™ Finance And Accounting Outsourcing Services - Financial Planning And Analysis (FP&A) – Global 2022

Positioned as Leader in Everest PEAK Matrix® Banking Operations 2022, Worldwide | HCLTech

Positioned as Leader in ISG Provider Lens™ Finance And Accounting Outsourcing Services - Procure To Pay (P2P) – Global 2022