HCLTech NOVUS NextGen Claims
Business Situation
Claims: Opportunities to seize
$762.1B
Benefits and claims by life, annuity, benefits, and payouts by US carriers - 2019
11%
Defense, cost containment, and adjustment expenses as percentage of net premiums US P&C carriers - 2019
18%
of global claims having an element of fraud – Insurance Fraud Report 2020
$442.1B
P&C losses and adjustment expenses – ISO, Verisk Analytics business 2019

HCLTech Solution
Collaterals
Blogs
Blogs
Insurance Spotlight: Boost Productivity at the frontlines with covalent AI-Human agents
Insurance Spotlight: Boost Productivity at the frontlines with covalent AI-Human agents
Technology Advances that have the potential to upend the Auto Insurance Industry
Technology Advances that have the potential to upend the Auto Insurance Industry
Why should you use Business Analytics to reduce the claims leakage?
Why should you use Business Analytics to reduce the claims leakage?
Analytics Use Cases in Disability Claim Management
Analytics Use Cases in Disability Claim Management
White Papers
White Papers
Success stories

Automated Claims Processing
For a Large US commercial insurance company
x
Business Objective
- Regulation complying communication generation and transfer
- Improved claims handling
- Adjuster time and expenses being utilized per claim were more than dollar value of claims
HCLTech Solution
- Leveraged HCLTech’s iAuto framework to improve Straight Through Processing, automatic assignment and document generation.
- The framework was implemented for Ocean Marine Automated Payment, Workers’ Compensation Claim and Property & Inland Marine ‘Proof of Loss’
Key Benefits Delivered
- Reduced human intervention - 3000+ claims auto assigned
- 1000+ documents auto generated via rule-based automation
- Increased STP - Claims with a threshold of $150 auto settled

SI Partner for Core Transformation
For a leading mutual insurance company in the US
x
Business Objective
Customer faced following challenges -
- Difficulty in handling the bulk load of catastrophe claims
- Business user unable to spend / manage time in testing end-to-end scenarios
- Lack of self-service features for customers in FNOL
HCLTech Solution
- Implementation of FNOL portal from Guidewire
- Automation feature built to handle bulk volume of claims created during catastrophe, auto assigned to the specific adjuster group based on loss cause
- Development of digital iOS Adjuster apps for on-field usage
- Implementation of HCLTech Peak tool for Business user scenario testing
Key Benefits Delivered
- Increased operational efficiency by 15%
- Regression testing effort reduced by 40% by using HCLTech Peak tool

Claims modernization system
For a Fortune 500 US Financial services conglomerate
x
Business Objective
To ensure optimization of claims, insurer encouraged policy holders to install IOT devices at home to detect and prevent possible losses from catastrophic and non-catastrophic causes and required claims automation.
HCLTech Solution
- Self – service capabilities
- RPA solutions
- Surround system integration
- Claim specific digital solutions
- Common data integration
Key Benefits Delivered
- Operational efficiency increased by 5% - Self service capabilities
- Better use of Adjuster time and effort by 7 to 10% - self service capabilities and RPA Solutions