P&C Insurance

Like every other industry, P&C Carriers are grappling with rising customer expectations as well as digital technologies that enables leverage of the ever-expanding sources of data, to gain intelligence that can aid actionable insights.

The challenging trends pose an opportunity for carriers to focus on a business value driven digital transformation enabling improvements in core outcomes like Customer engagement, profitable growth, improved loss ratio, improved Underwriting profit and loss mitigation.

With deep Industry Expertise working with leading carriers and Customer Experience focused Engineering DNA, HCL delivers Digital Transformation for P&C Carriers.

HCL PaCS (Payment & Card Solutions)

Business Situation



  • Significant cannibalization in New business due to a saturated market
  • Industrywide focus on profitable growth - underwriting improvements, Loss Mitigation and expense reduction
  • Increasing focus on personalization fueled by digital technologies including IoT/Telematics, Analytics and AI/ML
  • Pricing pressures and premium amount still being a key differentiator
  • Technology and “Tech” Insurer disruptions beginning to create impact
  • Increasing regulatory requirements

HCL Solution






Success Story

CFT- Payment Transactions Processing
US based fortune 200 financial services firm

Strategic Partner for innovation and Tranformation

ADM and Analytics offerings

Faster Payments For A Leading Bank In UK
US based large personal carrier

ADM partner for core systems and COTS products

Integrated Cash Management portal for Large Global Bank
A Germany based multinational Insurer

Strategic partner for Core systems, integrations and ADM Services

Consumer Cards – Loyalty (Business Process Monitoring)
US Based multiline carrier

COTS implementation, upgrades, Data Migration, Integrations

Consumer Cards – Loyalty (Business Process Monitoring)
US based commercial insurer

Strategic partner, Core systems, upgrades, Portal and data initiatives