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Administrator
Job Description
Administrator
Job Summary
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Location: Texas
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Project role: Administrator
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: BCP EXERCISE REPORTING
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No. of positions: 1
Job description:
Description:
Use of a BCP tool for data gathering and maintenance.
Refresh existing Business Continuity Plans and confirm:
o Plan management information, roles and responsibilities, and BCMT contacts of the organization has been documented.
o Organizational-level plan details have been completed.
Review Business Impact Analysis and verify:
o Process Recovery PREFERRED.
o Process details are complete.
o BIA impact assessment has been documented, and Recovery Time/Recovery Point Objectives are captured.
o Impact rating justification is complete.
For all critical processes, ensure:
o Critical staff members are listed.
o IT applications are documented and have application IDs (per CMDB).
o All listed applications have business-required RTO and RPOs.
o The process owner provided an impact justification for loss of technology.
Ensure Recovery Strategies:
o Are documented or created to support associated risks and to account for loss of technology.
Compliance Tracking, verify:
o Changes to BCP and BIA have been captured and documented and correlate appropriately with printed plans.
Provide Guidance and Expertise:
o Roles and responsibilities.
o Risk assessment and Business Impact Analyst (BIA) experience.
o Business continuity processes and procedures.
o Recovery strategy optimization.
Training and Business Continuity Awareness to ensure:
o Capability of BCP evergreen maintenance.
o Proficiency in utilizing BCP tool for making updates and printing reports.
o Process Recovery PREFERRED.
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.