Job description:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


SME-Azure Active Directory

Job Summary

As a Subject Matter Expert in Azure Active Directory, you will play a critical role in ensuring the timely resolution of escalated incidents and compliance with quality standards. Your expertise will not only enhance customer satisfaction but also foster knowledge sharing and effective communication within teams and with stakeholders.

• Key Responsibilities
  1. Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents By Analyzing Azure Active Directory Issues And Implementing Solutions In Accordance With Agreed Slas.
  
  2. Mentor Administrators And Team Members By Providing Guidance On Azure Active Directory Best Practices, Preparing Standard Operating Procedures, And Maintaining Comprehensive Documentation.
  
  3. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Reviewing Processes And Participating In Capacity Planning Discussions Related To Azure Active Directory.
  
  4. Actively Participate In Customer Meetings To Address Issues And Improve Customer Feedback And Satisfaction Regarding Azure Active Directory Services.
  
  5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis To Generate Reports That Support Performance Improvement Initiatives For Azure Active Directory Operations.
  
  Skill Requirements
  1. In-Depth Knowledge Of Azure Active Directory And Its Components
  
  2. Strong Analytical Skills For Incident Resolution And Performance Analysis
  
  3. Excellent Communication Skills For Stakeholder Engagement And Mentoring
  
  4. Familiarity With Capacity Planning And Change Management Processes
  
  5. Proficient In Documenting Processes And Creating Standard Operating Procedures
  
  Certification
  1. Optional But Valuable: Microsoft Certified: Azure Administrator Associate
  
  2. Optional But Valuable: Microsoft Certified: Azure Solutions Architect Expert