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Associate consultant
Job Description
Associate consultant
Job Summary
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Location: Bangalore
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Project role: Associate consultant
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Qualification: B-Tech
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Experience: 3-5 Years
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Skills: Python
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No. of positions: 1
Job description:
Python(expert) API manipulation (data extraction, data presentation, integration with other tools) Data Visualization Backend/database(MYSQL) Service now( familiarity with the environment, how to handle SNOW API etc.)
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases