Job description:

4+ yrs of experience in Change and Release management
Review all changes planned for the upcoming release
Ensure all documentation is attached before seeking approval
Ensure all the fields in ChaRM tool is updated correctly
Work with different teams to seek clarification
Provide appropriate approvals after checking all pre-requisites
Coordinate changes during the change window ( Normal and emergency)
Good communication skills

• To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
• To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced
• To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
• To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
• To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA