Job description:

Should have Good Knowledge of AppDynamics On-premise Setup and can work independently.
-Should be able to Install ,Upgrade and Manage Controller HA Pair , Event Services ,EUM &different types agents.
-Must have knowledge of Linux OS for troubleshooting the issues that arises during daily operations in On-premise setup.
-Should be able to instrument ,upgrade and troubleshoot issues related to JAVA agents,.NET agent ,machine agent and DB agents on Windows and Linux server.
-Should be able to Instrument EUM applications.
-Should have good understanding of Application ,tier & node concept.
-Good understanding of Business Transactions, Service endpoint , information points ,data collector etc.
-Should be able to fine tune Business Transactions ,Configure Custom BTs.
-Should able to find the Root cause for applications.
-Should be able to create Health Rules and dashboards as per the requirement.
-Integrating AppDynamics with different tools like Splunk ITSI ,Grafana will be an addon to the team.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.