Job description:

Required - Loki, Grafana, Kafka, container concept, Kubernetes, HELM, GIT/ops, git, Prometheus, object store concept (S3), AWS, Jenkins, microservice architecture , log management, deep understanding of observability
Good to have - python, REST API concept, GRCP, open telemetry, CI/CD, shell scripting

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.