Job description:

• Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM
  
• User Administration: - Creation of user, roles, assignment groups.
  
• Reporting: - Import or export of data.
  
• Development of Form Customization, Business Rule, Client Script.
  
• Understanding of ITIL Concepts.
  
• Creating Service Requests
  
• Content Management: - developing ESS page.
  
• Hands on with UI Actions / UI policy / Access Control Lists, etc.
  
• Overview of integration:- LDAP integration and Overview of Web-services.
  
• Use of Record producers to create Incident and Problem.
  
• Update sets to move customization from Dev. to Production Instance.
  
• Workflow editor to design workflow of various modules and for triggering of various events.
  
• Content Management: - developing ESS page.
  
• Writing various Server side scripts using Script Includes.
  
• Configured License Management module for necessary Compliance check.
  
• Used ACL’s for controlling the security mechanism in Service Now
  
• Domain Separation and designing the Process and data flow within various domains
  
• Experience with Web technologies/AJAX
  
• Developing Composite Service Requests within Service catalog Module
  
• Experience in different Integrations using web-services / MID Server, etc.
  
• Configuring complex reports
  
• Understanding and debugging of system logs
  Required Skills
  ● ServiceNow development experience
  ● Expert in JavaScript
  ● System integration experience using web services and other web-based technologies
  ● such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
  ● Experience with Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
  ● Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
  ● Integration of ServiceNow to Other Applications
  ● Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
  ● Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.
  Disclaimer
  HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation
  Compensation and Benefits
  A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year