Job description:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Senior Product Support Administrator

Job Summary
The Senior Product Support Administrator plays a critical role in maintaining and optimizing the performance of lab equipment, networks, and computer systems. This position is essential for ensuring smooth operations and minimal downtime, directly impacting project delivery and overall lab efficiency. The Senior Administrator will leverage their technical skills to diagnose issues, provide solutions, and support the project requirements effectively.

• Key Responsibilities
  1. Diagnose And Resolve Hardware, Software, Network, And Configuration Issues In Lab Equipment And Networks, Ensuring Uninterrupted Operations And Optimal Performance For Assigned Projects.
  2. Implement And Enable New Subnet Access In The Lab Gateway In Accordance With Project Specifications, Facilitating Seamless Connectivity For Testing And Validation Activities.
  3. Design And Prepare The Test Bed Topology Setup Based On Project Requirements, Ensuring Readiness For Testing Phases And Enhancing Experimental Accuracy.
  4. Address And Resolve Day-To-Day Lab-Related Issues Promptly, Maintaining Minimal Downtime And Ensuring That Project Timelines Are Met Efficiently.
  5. Manage And Maintain An Accurate Inventory Of Lab Equipment Across All Facilities, Ensuring Availability, Proper Functioning, And Adherence To Project Needs.Skill Requirements
  1. Strong Understanding Of Product Support Processes And Methodologies.
  2. Proficiency In Diagnosing Technical Issues Across Hardware, Software, And Network Systems.
  3. Familiarity With Subnet Configuration And Network Gateway Management.
  4. Basic Knowledge Of Test Bed Topology Design And Setup Principles.
  5. Good Organizational Skills For Inventory Management And Tracking Of Lab Equipment.Certification
  1. Optional But Valuable Certifications: Itil Foundation, Comptia A+, Or Relevant Vendor-Specific Certifications (E.G., Cisco Certified Network Associate).