Job description:

1. Managing client relationships: Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met. They provide regular updates on service delivery and respond to client inquiries and concerns.
2. Coordinating service delivery: Service Delivery Managers oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner.
3. Monitoring service performance: Service Delivery Managers track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
4. Ensuring compliance with service level agreements: Service Delivery Managers are responsible for ensuring that service level agreements are met, and that the services provided meet the required quality standards.
5. Managing budgets: Service Delivery Managers are responsible for managing budgets for service delivery, ensuring that resources are allocated effectively, and that costs are kept within budget.
6. Building and maintaining teams: Service Delivery Managers are responsible for building and maintaining high-performing teams, and for fostering a positive working environment.
7. Continuously improving processes: Service Delivery Managers continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.

• To deliver services in pre defined SLA and ensuring customer satisfaction
• To develop strong relationship by stake holder engagement and building synergy between the teams to achieve the desired SLA.
• To ensure that all the set targets for the given projects are achieved within the target deadlines agreed upon inorder to achieve productivity improvements
• To transform Business as usual(eg. Reduction of repetitive incidences by introducing automation) and add value to the deliverable.