Job description:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


Sr Admin-ACCESS MANAGEMENT,IAM

Job Summary

As a Senior IAM Administrator, you will play a crucial role in providing advanced technical support and operations management for Access Management systems. Your expertise will be essential in troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions to enhance security and ensure positive customer experiences. You will also contribute to knowledge management and team training, driving operational excellence within the organization.

• Key Responsibilities
  1. Provide Advanced Technical Support By Analyzing And Resolving Complex Incidents Related To Access Management And Identity Access Management, Ensuring Compliance With Quality Standards And Regulatory Requirements.
  
  2. Conduct Thorough Root Cause Analysis For Escalated Security Issues, Implementing Effective Solutions And Preventive Measures To Enhance System Integrity And Security Posture.
  
  3. Develop And Maintain A Knowledge Base By Documenting Procedures, Troubleshooting Guides, And Best Practices, Facilitating Continuous Improvement And Training For New Team Members.
  
  4. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And A Proactive Approach To Security Management.
  
  5. Enhance Customer Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, And Implementing Strategies To Mitigate Security Threats.
  
  Skill Requirements
  1. Advanced Knowledge Of Access Management And Iam Technologies.
  
  2. Proficiency In Troubleshooting Complex Security Incidents And Conducting Root Cause Analysis.
  
  3. Strong Understanding Of Regulatory Compliance And Quality Standards In It Operations.
  
  4. Experience In Knowledge Management Practices And Training Methodologies.
  
  5. Excellent Communication And Collaboration Skills.
  
  Certification
  1. Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Certified Information Security Manager (Cism), Or Equivalent Iam Certifications.