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Job Description

Specialist

Job Summary

  • Location: Massachusetts

  • Project role: Specialist

  • Qualification: B-Tech

  • Experience: 2.5-5 Years

  • Skills: Desk Side Services

  • No. of positions: 1

  • Pay Range Minimum: $36000

  • Pay Range Maximum: $68000

Job description:

Duties include (but not limited too)

  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop support, printers, PDAs, iPad / iPhone, and LAN cable drops
  • Troubleshooting and resolving software issues; reimaging computers/hard drives
  • IMACD functions including installation and decommission for isolated one-off tasks
  • Backing up and restoring settings and associated systems administration activitie
ServiceNow ticketing systems to track tickets and provide up-to-date status and Information
  • Performing asset inventory activities as needed (providing there is an associated ticket raised per activity, or an agreement has been made to perform the function as part of a dedicated project)
  • Recommends and I or performs upgrades on systems to ensure longevity
  • Interface with multiple levels of end users, management, VIPs and local technical staff.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

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