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Job Description

Specialist

Job Summary

  • Location: Ohio

  • Project role: Specialist

  • Qualification: B-Tech

  • Experience: 2.5-5 Years

  • Skills: Desk Side Services

  • No. of positions: 1

  • Pay Range Minimum: $35000

  • Pay Range Maximum: $66000

Job description:

  • Perform all roles and responsibilities of a Desk Side Support Technician
  • Provide direct face-to-face world class end user support experience in a walk-up IT bar environment
  • Provide primary support to executive users
  • Greet and assist users with the check-in process
  • Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues or perform warm hand off to an available guru with bandwidth
  • Provide support for corporate sanctioned employee owned devices
  • Schedule appointments taking into account user availability and the workload of the team
  • Owns the user experience; including identifying and averting potential escalations
  • Become experts in and demonstrate new and upcoming technologies
  • Provide user training on business applications, operating systems, and interprets and communicates IT policies at a level appropriate to the audience
  • Develop and share solutions to application, operating system and firmware issues
  • Partner with L3 support teams as appropriate to ensure problem resolution is obtained
  • Perform problem management on existing and new ticket
  • Assist with the onboarding of new users including phone setup, access requests, and computer setup
  • Work with procurement staff to purchase hardware and software
  • Assist with completion of corporate documentation as necessary
  • Perform SCRP process and ACR/ICR updates
  • Perform network and corporate application account administration
  • Perform asset management loaner and retrieva
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    • Ensures configuration and inventory management database entries are complete and accurate
  • Distribute peripherals and manage inventory levels for lounge
  • Complete installation and testing of computers and peripherals within established standards and guidelines
  • Local travel as needed
  • Perform other duties as assigned

Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

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