Job Description
Technical specialist
Job Summary
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Location: Bangalore
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Project role: Technical specialist
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: SERVICE DESK
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No. of positions: 1
Job description:
JD:\\r\\n Handle any incoming authorization requests based on a decision tree / work instruction with the goal to finally approve or reject\\r\\n Document decision as part of the request handling\\r\\n In case of ambiguous state have follow-up discussion with requester and 4 eye check with internal stakeholders\\r\\n Provide regular reporting based on agreed templates to internal stakeholders\\r\\n\\r\\nNo of Positions: 12 (E1 8, E2 4)\\r\\n\\r\\nLocation PAN India\\r\\n
- To maintain SOP's and runbooks of the respective technical track.
- To attend and handle complex L2 calls
- To handle L3 complex calls under L3 Engineer
- To provide telephonic and remote trouble shooting support