Job description:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Tower Lead-Nutanix,VmwarevSphere&vCenter

Job Summary
The Tower Lead for Support & Operations plays a crucial role in ensuring the effective management and resolution of escalations within the Nutanix and VMware environments. This position is responsible for delivering services in alignment with the Statement of Work (SOW), implementing organizational initiatives, and driving customer satisfaction through operational excellence and innovative frameworks.

• Key Responsibilities
  1. Generate Tower-Level Revenue By Optimizing And Managing Nutanix And Vmware Vsphere & Vcenter Services, Ensuring Financial Targets Are Met.
  2. Ensure All Tasks, Escalations, And Crises Are Resolved According To Agreed Service Level Agreements (Slas), Maintaining Operational Efficiency.
  3. Oversee Operational Hygiene By Validating Reports And Ensuring That Services Are Delivered In Accordance With The Agreed Sow, Utilizing Nutanix Cloud Infrastructure For Effective Monitoring.
  4. Foster Positive Customer Relationships By Promoting Satisfaction And Developing New Initiatives With Nutanix And Vmware Tools To Enhance Service Delivery.
  5. Implement And Oversee The Profit Improvement Plan (Pip) By Leveraging Automation And Self-Driven Initiatives To Enhance Operational Performance And Reduce Costs.
  
  Skill Requirements
  1. Advanced Proficiency In Nutanix And Vmware Vsphere & Vcenter Technologies.
  2. Solid Understanding Of Nutanix Ahv And Nutanix Cloud Infrastructure.
  3. Excellent Problem-Solving And Crisis Management Skills.
  4. Strong Communication And Interpersonal Skills To Engage With Clients And Stakeholders Effectively.
  
  Certification
  1. Relevant Certifications Such As Nutanix Certified Professional (Ncp) And Vmware Certified Professional (Vcp) Are Optional But Valuable.